‎Order # 27372781 | SimpliSafe Support Home
 
kcsmollen5's profile

1 Message

Order # 27372781

Trying to track my order for 1 door sensor. Order # 27372781 placed 2 weeks ago 

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6.6K Messages

@kcsmollen5 Use chat support or call and connect to Customer Service.  Should be pretty easy to do.

2 Messages

I ordered 2 door sensors and never received them

2 Messages

i ordered and paid for 2 door sensors and they were never delivered.

Community Admin

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3.4K Messages

@alfordroy​ If you haven't already, I would recommend getting in touch with our Support team. They will be able to look into this and provide further assistance! 

2 Messages

I didn't receive ordered 2 x Window Decals. Also, I need to return 1 Monitor sensor and 1 Outdoor Camera Power cable - 16 ft. You sent me only 1 camera but 2 cables.
Also, I need to order a Wi-Fi extender.
 
Please advise and thank you!
 
Elizabeth Faif

Community Admin

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1.8K Messages

@lizefc We see that you got in touch with our Support team, and they were able to assist you with your order. If you need help with anything additional, please let us know!

2 Messages

I didn't receive ordered 2 x Window Decals. Also, I need to return 1 Monitor sensor and 1 Outdoor Camera Power cable - 16 ft. You sent me only 1 camera but 2 cables.
Also, I need to order a Wi-Fi extender.
 
Please advise and thank you!
 
Elizabeth Faif

6.6K Messages

@lizefc​ Suggest you edit your post and remove your name as this is a public forum.   Next, pick up the phone and call customer service for shipment of your labels and return of the cable.  (Nice, very honest of you).  As far as the wifi extender, you may want to consider looking into a mesh wifi system.

Please post your outcome here is you get a chance.

121 Messages

@lizefc​ Just say no to a WiFi extender.  You would do better with one or more Access Points depending on the size of the house. 

1 Message

I have orfered a full system and it has not arrived

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