‎No tracking number for order | SimpliSafe Support Home
parampreets's profile

Thursday, January 27th, 2022 5:18 PM

No tracking number for order

This is for upgrading the system to new version. Order was placed on 1/23 and it shows completed. There is no tracking number, order was never shipped or received. Called CSR yesterday and he told to wait. Anyone else having such an issue?

Community Admin


5.5K Messages

2 years ago

Hi parampreets,


So sorry about the delay. I looked into your account and discovered a clerical error that I've since corrected. I also took the liberty of upgrading the order to expedited shipping. keep an eye out for a shipping notice (for real this time!) in your email soon.

2 Messages

2 years ago

Thank you!

1 Message

2 years ago

I just bought your system. Your response makes no sense. I’m trying to ascertain if you have my order and payment and if it has been shipped. My name is [info removed]. I am replacing an ADT system. I’ve had ADT for 8 years. I have had problems with ADT at my first house. I moved and got talked into a new system which has been a problem with the equipment. Now it isn’t working as battery died second time in two years. I replaced it with the one they sent me and although it worked for 5 min. It doesn’t work again.  They keep billing me though. It's still attached to my wall but says battery died. They won’t send someone to help. I need to get SimpliSafe up and running. 


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2 Messages

8 months ago

I ordered a key fob for my system. Order# 26875777 on 8/31/23 and have not received it yet. What can be done

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