2 Messages
Misleading Next Day Shipping Option
Next Day option at checkout is misleading. Here is what it says:
Next Day (1 bus. day)Orders must be placed by 11am EST, M-F to arrive next day
I placed my order at 10:30am on a Thursday, and paid $68 for Next Day, counting on my order arriving Friday. I found out that it only shipped on Friday and thus will arrive on Monday. Had I known, I would not have bothered with the Next Day surcharge.
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captain11
6.7K Messages
@mtdousset Am I shocked about your post? Unfortunately no. This should be an easy one.
1. Call SimpliSafe, get customer service, say and show that your order was placed by the deadline. 2. If you get anything else than "here's your refund" politely ask to be escalated to a manager, and if one is not available or they have to "investigate", say sure and give them a time and date to call you back. And then get your refund.
One last thing: details like time zones is important here. IF SS says EST and you are using another time zone and its spelled out to be EST, you may be SOL.
mtdousset, please post your outcome here if you get the chance.
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simplisafe_admin
Community Admin
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1.8K Messages
@mtdousset We apologize to hear about this. We see that our Support team refunded you the shipping, and please know that we have passed along your case details and feedback to our internal teams to help improve the language on our website.
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