‎free shipping | SimpliSafe Support Home
 

1 Message

Friday, January 3rd, 2020 5:06 PM

free shipping

why does simplisafe advertise free shipping when as a current customer wanting to add hardware to the system they charge for shipping?

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2.2K Messages

5 years ago

the free shipping is for complete systems.

46 Messages

5 years ago

Find a local Best Buy and save on the shipping....item parts are the same as what SS charges...

6 Messages

1 year ago

I just attempted to purchase a few yard signs because the cheap plastic they provide doesn’t hold up. Simplisafe wanted $23 for shipping, more than the 

materials themselves. I’m a longterm customer, keep your stuff.

didn’t order.

3 Messages

1 year ago

I agree on this.  I am a long-time SS customer as well with an enormous amount of components AND have the highest level of monitoring.   Seems like we would get free or discounted shipping when adding new components.  

6 Messages

And they seem to care less 

1 Message

1 year ago

Adding to this - surprised to find a shipping charge as I went to purchase expensive additional hardware for my system. Simplisafe, you should reward longterm customers with free shipping at the very least. 

3 Messages

11 months ago

I’m also surprised to be adding more components to my existing system and be faced with a $20+ shipping charge for a few lightweight pieces of plastic. 

6 Messages

11 months ago

You would think their management would be pay ing attention to complaints

4 Messages

4 months ago

Not only does Simplisafe charge shipping, the cost is outrageous.  $9.62 to ship a door sensor 'slow boat'.  I looked into eBay's shipping cost and they estimate it at just over $2.  BTW, I can buy a new door sensor on eBay for about $1 more that SimpliSafe's sale price and it's sent free shipping. Or, buy it on Amazon for free Prime overnight shipping.  The big SimpliSafe Labor Day sale is a joke.

1 Message

2 months ago

Just tried to buy control panel for second location. 9.95 shipping sorry buts it's 2 oz. Your starting to loose my business. 

Captain

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6.2K Messages

@djo8420​ Are you talking about the key fob? You can buy many components at Best Buy or Amazon and pay no shipping.  I just purchased a Gen2 motion sensor for $27 with no shipping cost at Lowes.

3 Messages

That has been my strategy as well.  I check BJs, Lowe's, Best Buy, and Amazon for deals and purchase any additional sensors from them to avoid the shipping charge. 

Another side tip:  You can order a new customer bundle kit (e.g. base station, camera, keypad, etc.) from those same places very cheap and get lots of components way cheaper than buying an individual component.   I bought two 6pc kits from BJs recently just for the new indoor cameras.  Each kits with all the components was cheaper than a single camera from SimpliSafe.com AND I get free shipping.  I used all the extra components and just left the extra base station in the box.

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