‎free shipping | SimpliSafe Support Home
rrwrightca's profile

Friday, January 3rd, 2020 5:06 PM

free shipping

why does simplisafe advertise free shipping when as a current customer wanting to add hardware to the system they charge for shipping?



2.2K Messages

4 years ago

the free shipping is for complete systems.

46 Messages

4 years ago

Find a local Best Buy and save on the shipping....item parts are the same as what SS charges...

6 Messages

6 months ago

I just attempted to purchase a few yard signs because the cheap plastic they provide doesn’t hold up. Simplisafe wanted $23 for shipping, more than the 

materials themselves. I’m a longterm customer, keep your stuff.

didn’t order.

2 Messages

5 months ago

I agree on this.  I am a long-time SS customer as well with an enormous amount of components AND have the highest level of monitoring.   Seems like we would get free or discounted shipping when adding new components.  

6 Messages

And they seem to care less 

1 Message

4 months ago

Adding to this - surprised to find a shipping charge as I went to purchase expensive additional hardware for my system. Simplisafe, you should reward longterm customers with free shipping at the very least. 

3 Messages

2 months ago

I’m also surprised to be adding more components to my existing system and be faced with a $20+ shipping charge for a few lightweight pieces of plastic. 

6 Messages

2 months ago

You would think their management would be pay ing attention to complaints

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