What a piece of crap system.

My name is [edited].  My email address is [edited].  I can give you any passwords that you need.  This is my third (actually fourth) Simplisafe system.  I like the system  Both my daughters have them...they're great...when they work.  I think my daughters new camera is also not holding the mount and needed to be refocused because of the weak magnets.  When I installed my new system, the doorbell did not work.  You sent me another one...DEFECT.  Of course, I had to be inconvenienced to mail it back.  We called Customer Service and ordered another camera.  After two weeks of not receiving, we called back and they lost the 50% off order.  Go figure.  Installed two outdoor cameras (from the original order).  Has to refocus the first one two times and on the third had to put a bead of silicone underneath to hold it so it would not droop and slide to looking at the ground.  Thankfully, that was only one story up.  When my father said that he thought that he saw someone in the back yard the other night, when I looked, it said the camera said disconnected from the internet and when I did get it to work, it was focused at the ground.  I'm on my second refocus of that camera two stories up and I hate ladders.  This is ridiculous.  I have been very inconvenienced and dont feel that I can rely on this system.  I am about to contact the Better Business Bureau and anyone else who cares about my safety, cause your company surely does not.  I would like this story to get to the President of the company.  Can you please give me his email address.