Option to Disable Disarming when Smart Lock is unlocked

@joeandcarlo,

Right now there are settings that you can adjust for the Smart Lock on a more granular level. For example, when you disarm your alarm system, you can set the Smart Lock to do nothing.

But there's no option yet for the other way around - for the system not to disarm when you unlock.

We've already forwarded your suggestion to our engineering team.

I know this post is a year old but I just got the smart lock and was also hoping to have this feature, disappointed it's not there. I hope the engineering team is working on it. It's very useful to have a lock that can let someone in but still maintain parts of the house to be alarmed. That's why simplisafe is so great, very customizable per sensor so I can set away and let a dog walker come in but keep the bedrooms alarmed for example. No need for the dog walker to arm or disarm the system. 

I am in the same boat, to me it is a security hole, that if someone got your pin number, they can disable your system from the outside, which defeats the purpose of the alarm system. If someone had got your pin, and all it did was unlock the door, they would still trigger the alarm if they opened door with it enabled. This needs to be fixed as soon as possible, or returning your locks for another brand. Thanks

I use this on a guest out building separate from my main house and would appreciate the ability to unlock the guest house without disarming the system. Additionally, why would I want my system disarmed when I come home and unlock it. Wouldn’t being able to set that as home rather than off make more sense? 

To my fellow feature requesters: I called SimpliSafe customer support every day for a month and asked them about this feature. I talked through the entire thing, and most reps agreed this should be a feature.

Then one day, it seems their tune changed. I started getting a consistent response: "the system was designed so that when a PIN is entered on the door keypad, it goes directly to the main keypad; ergo, it's impossible to decouple."

Now, the translation, noting that I am a career product/engineering professional, "we failed to consider your use case, and it's not worth the effort to design for this small segment of customers."

My solution, for now, has been to purchase a second base station and keypad just to run the guest locks. Since Simplisafe provides a free account to cover the essential functions of monitoring entries and changing codes, this isn't the wrong solution. The disadvantage is that the second system is a separate email/account, and I can't use both at once from any device.

I agree with everyone here. There needs to be a way to unlock from the outside without disarming. And it wouldn't be difficult. A different PIN category could be created by SimpliSafe that was only used to unlock without disarming.

The main benefit of using a security system to me was knowing that--no matter what--if a door or window was opened, the alarm would go off. I could completely forget to lock my doors, but I always knew that as long as the alarm was set, the alarm would go off if a door was opened. Now that's not the case because someone with the code can disarm it from the outside.

Huge oversight, SimpliSafe. And such a simple fix. I really don't understand why it's taken over 2 years.

Has there been any updates to this issue? My use case is similar to what others have raised - the way my house is set up, there is a door from the street that is really an entrance to the backyard, and from that door there's a pathway to the actual front door to the house.

I was really hoping to have a unique pin for the first door so that deliveries could easily put packages in the backyard behind the first locked door. But I absolutely do not want the delivery driver PIN to also be able to unlock and disarm the main house! This seems like a huge flaw. Echoing the need for PINs that are unique to each smart lock, or that have limited access and do not disarm the system!

This is a terrible feature and total safety risk. If someone gets my pin, it virtually renders our alarm system useless. How is that secure? 

I work in tech and I genuinely don’t understand why after two years of this being requested, this feature hasn’t been prioritized. I feel LESS safe with the simplisafe door lock than I did before which is not a good look for your product. 

What is being done to get this feature added to your product roadmap? Why is this not being prioritized despite multiple years of requests? 

Wish I had known this before I purchased the locks.  I will be returning them.   I use a different code on mg door from the alarm system.   A double security check in case anyone guesses the simple 4 digit code on the door.    I much prefer 6 digit or longer codes but the system doesn’t allow you to have codes that long (a downside for sure).    It is essential that the smart lock not disable the alarm.   Guess I’m returning then and keeping my non connected lock for the door.  

Unfortunately same situation for me. Wish I’d have known before purchasing. Will consider swapping systems.

As a software engineer myself, please send me a job offer and I will happily fix this issue. Isn’t it crazy that you make users use 2 factor authentication to login to our virtual accounts but won’t provide the same feature with these locks in the physical world.

Will work for whiskey and common sense.

Please fix this issue asap!!  I purchased this for my personal safety because my next door neighbor is stalking me.  All he needs to do is check the finger prints on the pad to see the code and he is in.  Or he hits me over the head on my way into the house and no alarm goes off to alert police.  I am purposely not using the key fob because of this.  I just drilled 2 holes in the door and now I am going to have to rip the damn key pad off.   Why has this not been fixed???????????

I too need this fixed.  I have 4 deadbolt entries and our main entrance deadbolt is operated by a SS lock.   The other 3 doors have metal keys.  

So my wife now wants our attached shed door to have an SS lock because, unlike me, she doesn’t carry key rings (all her metal keys are on her car key ring) 

Problem is I don’t want to be in the awkward position of refusing to give my PIN to visitors who want to help get patio chairs out of the shed (‘Hey Pat, what’s the code to open the shed?  What, you don’t trust us?”)

if a user pin category was created that doesn’t mess with the alarm on/off state, then this would work.  It would be like I was available and I (or a guest) unlocked the door with my metal key.

it’s software…. The base station already does different things for the master vs user pins… just make an “unlock” pin.