‎Option to Disable Disarming when Smart Lock is unlocked | SimpliSafe Support Home
 
J

Friday, November 27th, 2020 2:04 AM

3

Option to Disable Disarming when Smart Lock is unlocked

Hello. We are looking at the Smart Lock for our front door. We have read that once the pin is entered to unlock the Smart Lock, the SimpliSafe alarm system disarms. Is there a way to disable this and manually punch the codes on the main SimpliSafe keypad instead of the Smart Lock keypad? I understand that a duress pin can be used in case of emergency. Thanks for your help.

Community Admin

 • 

529 Messages

3 years ago

Hi @joeandcarlo,

Currently, the PIN Pad for the Smart Lock will always disarm the system when the correct PIN is entered. If your concern is someone forcing you to enter your PIN to unlock the lock as well as disarm the system, then we have you covered. All of the PINs programmed into your system will work on the PIN Pad including any duress PIN. When the duress PIN is entered on a PIN Pad, the lock will unlock and the system will disarm while sending a silent alarm signal.

In addition to all of the PINs working on the PIN Pad, if an incorrect PIN is entered multiple times, the PIN Pad will stop accepting PINs for increasing periods of time. If incorrect PINs continue to be entered, your All-New SimpliSafe System will alert the monitoring center which will call the user and dispatch police if necessary.

SimpliSafe Social Team
SimpliSafe Home Security

2 Messages

3 years ago

Is SimpliSafe working on a feature to disable this manually? We don't like the smart lock keypad to disable the alarm system from outside.

Community Admin

 • 

5.5K Messages

3 years ago

@joeandcarlo,

Right now there are settings that you can adjust for the Smart Lock on a more granular level. For example, when you disarm your alarm system, you can set the Smart Lock to do nothing.

But there's no option yet for the other way around - for the system not to disarm when you unlock.

We've already forwarded your suggestion to our engineering team.

(edited)

3 Messages

@davey_d​ Any updates on this requested feature? Its been 3 years now

1 Message

2 years ago

I know this post is a year old but I just got the smart lock and was also hoping to have this feature, disappointed it's not there. I hope the engineering team is working on it. It's very useful to have a lock that can let someone in but still maintain parts of the house to be alarmed. That's why simplisafe is so great, very customizable per sensor so I can set away and let a dog walker come in but keep the bedrooms alarmed for example. No need for the dog walker to arm or disarm the system. 

5 Messages

2 years ago

I am in the same boat, to me it is a security hole, that if someone got your pin number, they can disable your system from the outside, which defeats the purpose of the alarm system. If someone had got your pin, and all it did was unlock the door, they would still trigger the alarm if they opened door with it enabled. This needs to be fixed as soon as possible, or returning your locks for another brand. Thanks

Community Admin

 • 

5.5K Messages

@g4sho​ I hear what you're saying. The main benefit of our Smart Lock is the tight integration with the system, which is why the synced unlock and disarm feature exists. And don't forget, whenever the system is disarmed, you'll get a notification, as well as recordings from your cameras (if you have them).

But there's no reason why we couldn't offer the option to disable, if you prefer. Thanks for bringing this back to the surface. I'll forward to our dev team.

1 Message

I’d like to second this idea. I’m using the SS smart lock on a space that is separate from my main living space. I’d like to give someone access to it occasionally without disarming my entire house.  This could either be done by a setting on the lock that prevents it from disarming the system or a separate PIN that has limited privileges. 

1 Message

2 years ago

I use this on a guest out building separate from my main house and would appreciate the ability to unlock the guest house without disarming the system. Additionally, why would I want my system disarmed when I come home and unlock it. Wouldn’t being able to set that as home rather than off make more sense? 

2 Messages

2 years ago

To my fellow feature requesters: I called SimpliSafe customer support every day for a month and asked them about this feature. I talked through the entire thing, and most reps agreed this should be a feature.

Then one day, it seems their tune changed. I started getting a consistent response: "the system was designed so that when a PIN is entered on the door keypad, it goes directly to the main keypad; ergo, it's impossible to decouple."

Now, the translation, noting that I am a career product/engineering professional, "we failed to consider your use case, and it's not worth the effort to design for this small segment of customers."

My solution, for now, has been to purchase a second base station and keypad just to run the guest locks. Since Simplisafe provides a free account to cover the essential functions of monitoring entries and changing codes, this isn't the wrong solution. The disadvantage is that the second system is a separate email/account, and I can't use both at once from any device.

(edited)

Community Admin

 • 

5.5K Messages

@charneykaye​ so sorry to hear that you were given that message, which wouldn't be in line with what I would say. What this thread is requesting isn't impossible, but it just currently not in development. If and when that changes, I will let you know.

As for having a second system as a solution - you can definitely run two different systems under the same login, and you'll be able to toggle between them without having to log out.

Give our Support team a call at 800-548-9508 and we can set your account up that way.

This is a big issue. I own this system, am a lawyer in criminal law, and our house has been broken into in the last 2 months. If someone guesses or figures out your pin then your system automatically shuts off and you don’t have to then disable the alarm, then someone is inside your house without any issue. It cannot possibly be that difficult to separate the disarming from the lock. Especially when you have this many customers asking for the feature. Automatically turning off the system when you unlock the door is incredibly dangerous. Realistically, people aren’t glued to their phones waiting for security alerts—it’s why most of us have this system. I say all of this realizing you have the most thankless job on the planet—and know none of this is your decision personally. But I certainly didn’t buy this system thinking that my alarm was going to be turned off when I unlocked my door. There has to be something that can be done. 

1 Message

2 years ago

I agree with everyone here. There needs to be a way to unlock from the outside without disarming. And it wouldn't be difficult. A different PIN category could be created by SimpliSafe that was only used to unlock without disarming.

The main benefit of using a security system to me was knowing that--no matter what--if a door or window was opened, the alarm would go off. I could completely forget to lock my doors, but I always knew that as long as the alarm was set, the alarm would go off if a door was opened. Now that's not the case because someone with the code can disarm it from the outside.

Huge oversight, SimpliSafe. And such a simple fix. I really don't understand why it's taken over 2 years.

1 Message

2 years ago

Has there been any updates to this issue? My use case is similar to what others have raised - the way my house is set up, there is a door from the street that is really an entrance to the backyard, and from that door there's a pathway to the actual front door to the house.

I was really hoping to have a unique pin for the first door so that deliveries could easily put packages in the backyard behind the first locked door. But I absolutely do not want the delivery driver PIN to also be able to unlock and disarm the main house! This seems like a huge flaw. Echoing the need for PINs that are unique to each smart lock, or that have limited access and do not disarm the system!

(edited)

Community Admin

 • 

5.5K Messages

Hello,

 

Unfortunately no, at this time there is no update on this request. I'll make sure this thread is informed if there is a change in status.

2 Messages

1 year ago

This is a terrible feature and total safety risk. If someone gets my pin, it virtually renders our alarm system useless. How is that secure? 

I work in tech and I genuinely don’t understand why after two years of this being requested, this feature hasn’t been prioritized. I feel LESS safe with the simplisafe door lock than I did before which is not a good look for your product. 

What is being done to get this feature added to your product roadmap? Why is this not being prioritized despite multiple years of requests? 

Community Admin

 • 

5.5K Messages

@KxC​ thank you for your feedback. We understand your concern, and we're forwarding to our dev team.

In the meantime, it's important to remember that all arming and disarming actions, as well as all unlocking actions, are recorded in the TImeline (and are sent as Push Notifications if you have that enabled on your phone). So the owner is never caught unaware.

If there is a change in the status of this request, we'll let you know in this thread.

2 Messages

It's time for Simplisafe to fix this issue. 

I don't want to disarm the system when I unlock the door and it shouldn't be the same code. 

If someone learns the code they can simply break into my house at their leisure in the middle of the night by entering the code at the door. 

This needs to be fixed.  You've had plenty of requests not only here but all over the forums for this issue to be resolved. 

1 Message

1 year ago

Wish I had known this before I purchased the locks.  I will be returning them.   I use a different code on mg door from the alarm system.   A double security check in case anyone guesses the simple 4 digit code on the door.    I much prefer 6 digit or longer codes but the system doesn’t allow you to have codes that long (a downside for sure).    It is essential that the smart lock not disable the alarm.   Guess I’m returning then and keeping my non connected lock for the door.  

1 Message

1 year ago

Unfortunately same situation for me. Wish I’d have known before purchasing. Will consider swapping systems.

1 year ago

As a software engineer myself, please send me a job offer and I will happily fix this issue. Isn’t it crazy that you make users use 2 factor authentication to login to our virtual accounts but won’t provide the same feature with these locks in the physical world.

Will work for whiskey and common sense.

4 Messages

Yeah, hire this guy!

1 Message

1 year ago

Please fix this issue asap!!  I purchased this for my personal safety because my next door neighbor is stalking me.  All he needs to do is check the finger prints on the pad to see the code and he is in.  Or he hits me over the head on my way into the house and no alarm goes off to alert police.  I am purposely not using the key fob because of this.  I just drilled 2 holes in the door and now I am going to have to rip the damn key pad off.   Why has this not been fixed???????????

17 Messages

11 months ago

I too need this fixed.  I have 4 deadbolt entries and our main entrance deadbolt is operated by a SS lock.   The other 3 doors have metal keys.  

So my wife now wants our attached shed door to have an SS lock because, unlike me, she doesn’t carry key rings (all her metal keys are on her car key ring) 

Problem is I don’t want to be in the awkward position of refusing to give my PIN to visitors who want to help get patio chairs out of the shed (‘Hey Pat, what’s the code to open the shed?  What, you don’t trust us?”)

if a user pin category was created that doesn’t mess with the alarm on/off state, then this would work.  It would be like I was available and I (or a guest) unlocked the door with my metal key.

it’s software…. The base station already does different things for the master vs user pins… just make an “unlock” pin. 

Welcome to the SimpliSafe Community’s Product Requests and Suggestions! By posting in this section, you agree that you have read and agree to our Suggestion Submission Terms, Terms of Use, Privacy Policy, including any and all related terms and policies therein.

New to the Community? Get started by reading our Welcome Post.