Give us the ability to add extra app users so we don’t have to give out our admin credentials! This is insanity. People have been begging for this for years… fix it!
Note: This comment was created from a merged conversation
originally titled Additional Users
It is absolute insanity that you make the app sign out after a certain length of time but you do not give us the ability to add users so we aren’t sharing our admin credentials. Fix it! Allow us to add secondary users.
Note: This comment was created from a merged conversation
originally titled Household Users
If you have multiple users that need to use the Simplisafe app, what is the best way to get this configured? Do we need to use the same login/e-mail to be configured on each mobile device/app? If so, would that be the main user with the master pin?
Yes, currently each account supports only single-user login. So you'll just have to log into every device with the same username (email address) and password.
Once you're logged in to the app, you'll want to head over to Menu > Manage Account > Multi-Factor Authentication, where you can set up multiple phone numbers. So the next time someone else in your group needs to log in, they can have the verification code sent to their own phone.
@davey_d I have two phone numbers added to the mult-factor authentication, but when logging it, it does not ask which phone number to send the code to. it automatically sends it to the first phone number that was registered.
After you type in your username and password, you'll be shown to a page with the heading "Verify Your Identity". You should see your first phone number in the box (or rather, the last four digits of it). Tap that box, and you can select which number to send the confirmation code to.
Is Simplisafe working on making it possible to have multiple users? I want my kids to be able to check cameras and disarm but not change things. Having a single username and password is archaic and insecure. Is simplisafe working on improving and fixing this?
We really need to be able to have unique username password fir multiple people on 1 account without giving everyone access to payment information. How much longer do we have to wait for this feature to be added. It seems like customers have been requesting it for years!
I have the same issue. We are setting up a system for my parents, one is good with apps and the other will need the laptop to view the cameras. We were going to set it up like we have ADT where they can login and check things on their own. Looking it over it seems like the only login we are allowed is what would be the main account, even with two locations. We just need to allow app and website access without giving without mixing the two locations. Is this possible?
Agreed, most other systems allow you to add additional independent users to a "home" or other entity. This would be ideal for teenagers (or anyone else) that you want to be able to arm/disarm from their phones, but with no ability to reconfigure the actual system. It's also just silly from a security standpoint to have to enter your own password (with MFA) on your spouse's phone...
@AutomateAndThrive I agree, but as stated in various other threads here, the MFA portion can be done by the device and user that is entering the information (as long as they know the password), since you can setup various phones and devices for MFA and just pick the person/device/phone number of the person entering the login information for the app. I know it's not ideal and a little outdated/strange though.
I don't want to share the master login information with another person. Can I create permission sets for different users? For example, I'd like to give someone permission to receive alerts/monitor our back doorbell but not be able to view/delete recordings, edit contact info etc.
Right now, no. SimpliSafe accounts are single-user. You can log in on as many devices as you like with the same username and password, but anyone logged in would have access to everything.
Is is possible to have a secondary account setup under the primary account? In my situation I would like to turn on MFA, however my wife uses the app as well with my email address, if I turn on MFA then she'll have to reach out to me each time for the token/passphrase to us the app.
I found a suggestion on this from 4 years ago...anyone know if SS has added this or planning to?
Right now no, there's not yet a way to set up a second account for the same system.
So if you want to have access on multiple devices, the only way right now is to log in under the same username and password - which sounds like you're already doing.
The last piece is that you can set up multiple contacts to receive the multi-factor authentication code. On a device that's already logged in, just navigate to Menu > Manage Account > Multi-Factor Authentication.
After that, the next time you have to log in, you can select your phone number in the menu.
Unfortunately, at this time, you will need to login with the same account/e-mail address. No account permissions or other e-mail addresses/accounts can be added to a single Simplisafe account. However, you can, and will want to, configure two-factor for your Simplisafe account, which can use multiple phone numbers (a cell phone number for each user that will need to login and share that Simplisafe account).
@TheRealLeoH on a SimpliSafe app that is already logged in, you can navigate to Menu > Manage Account > Multi-Factor Authentication, and add your second phone number there.
The next time you're asked to log in, and after entering your username and password, you'll see one of your phone numbers. Hit the > to select other numbers registered to your account.
@Steelick yeah just bought this and that is a huge disappointment. The product is IoT leading home security - but then the account management is not. That would be REALLY cool to see on a roadmap?
As a new member to SimpliSafe, I would also like to keep this thread going and suggest the ability to add multiple users to the same account and grant separate levels of access to each account.
I would love to have my login to manage and adjust the security system, but my partner would like to just login to the app to disarm/arm the system and view cameras if necessary.
As a subscriber for several years, this has been asked for since before I became a customer. Per SimpliSafe, they're unable (read: unwilling) to comment on whether this is on anyone's list, if it might be a thing at some point or if they just have no plans to ever implement it but just refuse to tell us that.
Adjust your expectations. Change happens very very slowly with SimpliSafe even for literally the most asked for feature by a mile.
Doesn't look like this will be addressed anytime soon, which is a shame. I imagine there were some myopic choices made early on in the data model development that have made this a lot of hassle to implement, otherwise why wouldn't you just sort it?
Would love to know what features are actually being actively developed.
It feels like it defeats the purpose of a security system if I have to share my password and then turn off 2FA. Right now I shared my password with ~5 people (my wife, mother-in-law and father-in-law and my brother-in-law and sister-in-law all share a house) but it makes them re-login once a month and I have to text them the 2FA code. If I'm not available they can't login, which locks them out of the house.
It looks like there are posts like this for the past 3 years, but I don't understand how this could still be in the "feature request" category since it is such a basic and necessary feature. Every other security system has the idea of "guests" and sharing time-limited codes, etc. How is simplisafe so far behind???
Yes, right now we only have single-user accounts. However, as you can see from this thread, it's a very popular request. And our engineering team has taken notice. Multi-user accounts as a feature is in development. I'll keep you all updated when there's more news.
So disappointed to find yet another very basic thing missing and with the same trend as other missing features - 3 years old request but empty promises that “engineering are looking at it”
A security company advocating sharing passwords. Wow. Aside from that obvious bad practice, it also means it’s impossible to know who did what.
I also did not receive an email or notification to tell me a new device had logged in 🤦♂️
I'll add my request--would like to allow my kids and ex to be able to arm/disarm from their phones without the ability to change account settings or add/remove devices!
I've had simplisafe for about 5-6 years now and have convinced the vast majority of my friends to get Simplisafe also. We regularly house sit for each other because we all have pets and have become accustomed to the convenience of the Simplisafe app. We couldn't tell you the last time we used the keypad. Now I know you can setup custom PINS for people and all, but we all already have the system and the app. So here is my idea:
House sitter mode:
1. Homeowner plans on leaving and is having another SimpliSafe customer house sit for them. Homeowner wants to give them the ability to enter the home and disarm/rearm the system without having to worry about PINS and rushing to the keypad. Homeowner opens their SS app, selects "Add sitter". Homeowner enters a start and end date that the sitter will have LIMITED access to their SS system. A QR code AND an invite code is presented.
2. The sitter, who is also a SS customer and App user, either scans the QR code OR enters the invite code.
3. The homeowner gets a message to approve the sitter and recieves their name and such from their account as verification.
4. Starting on the day set by the homeowner, the sitter will be able to switch to their home in the app and have ONLY the following controls. OFF, HOME, AWAY.....that's it. They can also see events in the timeline ONLY between the start/end dates.
5. When the end date comes or the homeowner revokes the sitter, the home will no longer show in the sitters app.
6. The entire period between the start/end dates, the homeowner when they open their app will see a banner at the top reminding them a sitter has access to their home.
Other nice features to the above: when inviting, the homeowner can also toggle "Camera access". This allows the sitter live access to their cameras only during the start/end dates. Also, the sitter can review clips created ONLY during the start/end date. The user cannot download or delete the clips, only view.
Note: This comment was created from a merged conversation
originally titled House Sitter Mode
jbadger
2 Messages
2 years ago
Is there any timeline for implementing multiple users on one account?
0
0
BMichael415
10 Messages
2 years ago
Give us the ability to add extra app users so we don’t have to give out our admin credentials! This is insanity. People have been begging for this for years… fix it!
0
0
BMichael415
10 Messages
2 years ago
It is absolute insanity that you make the app sign out after a certain length of time but you do not give us the ability to add users so we aren’t sharing our admin credentials. Fix it! Allow us to add secondary users.
0
0
Steelick
72 Messages
2 years ago
If you have multiple users that need to use the Simplisafe app, what is the best way to get this configured? Do we need to use the same login/e-mail to be configured on each mobile device/app? If so, would that be the main user with the master pin?
25
kzabbatino
2 Messages
2 years ago
We really need to be able to have unique username password fir multiple people on 1 account without giving everyone access to payment information. How much longer do we have to wait for this feature to be added. It seems like customers have been requesting it for years!
3
Stephanie_ABS
2 Messages
1 year ago
Can I add additional Online/App users?
I don't want to share the master login information with another person. Can I create permission sets for different users? For example, I'd like to give someone permission to receive alerts/monitor our back doorbell but not be able to view/delete recordings, edit contact info etc.
3
0
macsolo1
3 Messages
1 year ago
Is is possible to have a secondary account setup under the primary account? In my situation I would like to turn on MFA, however my wife uses the app as well with my email address, if I turn on MFA then she'll have to reach out to me each time for the token/passphrase to us the app.
I found a suggestion on this from 4 years ago...anyone know if SS has added this or planning to?
https://community.simplisafe.com/conversations/product-requests-and-suggestions/multiple-mobile-app-users-wife/6190c6408ea41ebb061f94d4
2
0
myname9876
4 Messages
1 year ago
Can each person login into the mobile app with their own account or do we have to share the same login credentials on all our phones?
10
0
CeeDubH
3 Messages
1 year ago
As a new member to SimpliSafe, I would also like to keep this thread going and suggest the ability to add multiple users to the same account and grant separate levels of access to each account.
I would love to have my login to manage and adjust the security system, but my partner would like to just login to the app to disarm/arm the system and view cameras if necessary.
1
Muu
16 Messages
1 year ago
Doesn't look like this will be addressed anytime soon, which is a shame. I imagine there were some myopic choices made early on in the data model development that have made this a lot of hassle to implement, otherwise why wouldn't you just sort it?
Would love to know what features are actually being actively developed.
0
garretts
4 Messages
1 year ago
It feels like it defeats the purpose of a security system if I have to share my password and then turn off 2FA. Right now I shared my password with ~5 people (my wife, mother-in-law and father-in-law and my brother-in-law and sister-in-law all share a house) but it makes them re-login once a month and I have to text them the 2FA code. If I'm not available they can't login, which locks them out of the house.
2
guiip35
15 Messages
1 year ago
So disappointed to find yet another very basic thing missing and with the same trend as other missing features - 3 years old request but empty promises that “engineering are looking at it”
A security company advocating sharing passwords. Wow. Aside from that obvious bad practice, it also means it’s impossible to know who did what.
I also did not receive an email or notification to tell me a new device had logged in 🤦♂️
1
RosieRiveter
2 Messages
1 year ago
I'll add my request--would like to allow my kids and ex to be able to arm/disarm from their phones without the ability to change account settings or add/remove devices!
0
RosieRiveter
2 Messages
1 year ago
Agreed--need the app to enable multiple users on the same account, allowing varying permissions set for each.
0
cybermonk
6 Messages
1 year ago
I've had simplisafe for about 5-6 years now and have convinced the vast majority of my friends to get Simplisafe also. We regularly house sit for each other because we all have pets and have become accustomed to the convenience of the Simplisafe app. We couldn't tell you the last time we used the keypad. Now I know you can setup custom PINS for people and all, but we all already have the system and the app. So here is my idea:
House sitter mode:
1. Homeowner plans on leaving and is having another SimpliSafe customer house sit for them. Homeowner wants to give them the ability to enter the home and disarm/rearm the system without having to worry about PINS and rushing to the keypad. Homeowner opens their SS app, selects "Add sitter". Homeowner enters a start and end date that the sitter will have LIMITED access to their SS system. A QR code AND an invite code is presented.
2. The sitter, who is also a SS customer and App user, either scans the QR code OR enters the invite code.
3. The homeowner gets a message to approve the sitter and recieves their name and such from their account as verification.
4. Starting on the day set by the homeowner, the sitter will be able to switch to their home in the app and have ONLY the following controls. OFF, HOME, AWAY.....that's it. They can also see events in the timeline ONLY between the start/end dates.
5. When the end date comes or the homeowner revokes the sitter, the home will no longer show in the sitters app.
6. The entire period between the start/end dates, the homeowner when they open their app will see a banner at the top reminding them a sitter has access to their home.
Other nice features to the above: when inviting, the homeowner can also toggle "Camera access". This allows the sitter live access to their cameras only during the start/end dates. Also, the sitter can review clips created ONLY during the start/end date. The user cannot download or delete the clips, only view.
4
0