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Friday, March 29th, 2019 1:42 PM

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Multi-User Accounts

Is there any way to have multiple log-ins to the same account? If not, is there a way to send suggestions to SimpliSafe engineers?

2 Messages

2 years ago

Is there any timeline for implementing multiple users on one account?

Note: This comment was created from a merged conversation originally titled Feature request - multiple users

11 Messages

2 years ago

Give us the ability to add extra app users so we don’t have to give out our admin credentials! This is insanity. People have been begging for this for years… fix it!

Note: This comment was created from a merged conversation originally titled Additional Users

11 Messages

2 years ago

It is absolute insanity that you make the app sign out after a certain length of time but you do not give us the ability to add users so we aren’t sharing our admin credentials. Fix it! Allow us to add secondary users. 

Note: This comment was created from a merged conversation originally titled Household Users

72 Messages

2 years ago

If you have multiple users that need to use the Simplisafe app, what is the best way to get this configured? Do we need to use the same login/e-mail to be configured on each mobile device/app? If so, would that be the main user with the master pin?

Note: This comment was created from a merged conversation originally titled Simplisafe App: Multiple Devices and Users

Community Admin

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5.2K Messages

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80 Points

Hi Steelick,


Yes, currently each account supports only single-user login. So you'll just have to log into every device with the same username (email address) and password.

Once you're logged in to the app, you'll want to head over to Menu > Manage Account > Multi-Factor Authentication, where you can set up multiple phone numbers. So the next time someone else in your group needs to log in, they can have the verification code sent to their own phone.

72 Messages

@davey_d​ Thank you, understood!

2 Messages

@davey_d​ I have two phone numbers added to the mult-factor authentication, but when logging it, it does not ask which phone number to send the code to.  it automatically sends it to the first phone number that was registered. 

Community Admin

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5.2K Messages

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80 Points

Hi @shellinethercot ,

After you type in your username and password, you'll be shown to a page with the heading "Verify Your Identity". You should see your first phone number in the box (or rather, the last four digits of it). Tap that box, and you can select which number to send the confirmation code to.

3 Messages

Is Simplisafe working on making it possible to have multiple users? I want my kids to be able to check cameras and disarm but not change things. Having a single username and password is archaic and insecure. Is simplisafe working on improving and fixing this?

2 Messages

2 years ago

We really need to be able to have unique username password fir multiple people on 1 account without giving everyone access to payment information. How much longer do we have to wait for this feature to be added. It seems like customers have been requesting it for years!

Note: This comment was created from a merged conversation originally titled Multiple users needed for 1 account

2 Messages

I have the same issue. We are setting up a system for my parents, one is good with apps and the other will need the laptop to view the cameras. We were going to set it up like we have ADT where they can login and check things on their own. Looking it over it seems like the only login we are allowed is what would be the main account, even with two locations.  We just need to allow app and website access without giving without mixing the two locations. Is this possible?

Agreed, most other systems allow you to add additional independent users to a "home" or other entity. This would be ideal for teenagers (or anyone else) that you want to be able to arm/disarm from their phones, but with no ability to reconfigure the actual system. It's also just silly from a security standpoint to have to enter your own password (with MFA) on your spouse's phone... 

72 Messages

@AutomateAndThrive​ I agree, but as stated in various other threads here, the MFA portion can be done by the device and user that is entering the information (as long as they know the password), since you can setup various phones and devices for MFA and just pick the person/device/phone number of the person entering the login information for the app. I know it's not ideal and a little outdated/strange though.

2 Messages

2 years ago

Can I add additional Online/App users?

I don't want to share the master login information with another person. Can I create permission sets for different users? For example, I'd like to give someone permission to receive alerts/monitor our back doorbell but not be able to view/delete recordings, edit contact info etc. 

Note: This comment was created from a merged conversation originally titled Alternate User for App/Online

Community Admin

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5.2K Messages

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80 Points

Hi @Stephanie_ABS ,

Right now, no. SimpliSafe accounts are single-user. You can log in on as many devices as you like with the same username and password, but anyone logged in would have access to everything.

2 Messages

Any plans to expand this functionality?

2 Messages

It is one of the real weaknesses of SimpliSafe

3 Messages

2 years ago

Is is possible to have a secondary account setup under the primary account?  In my situation I would like to turn on MFA, however my wife uses the app as well with my email address, if I turn on MFA then she'll have to reach out to me each time for the token/passphrase to us the app.

I found a suggestion on this from 4 years ago...anyone know if SS has added this or planning to?

https://community.simplisafe.com/conversations/product-requests-and-suggestions/multiple-mobile-app-users-wife/6190c6408ea41ebb061f94d4

Note: This comment was created from a merged conversation originally titled Secondary Account

Community Admin

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5.2K Messages

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80 Points

@macsolo1​ hi!


Right now no, there's not yet a way to set up a second account for the same system.

So if you want to have access on multiple devices, the only way right now is to log in under the same username and password - which sounds like you're already doing.

The last piece is that you can set up multiple contacts to receive the multi-factor authentication code. On a device that's already logged in, just navigate to Menu > Manage Account > Multi-Factor Authentication.

After that, the next time you have to log in, you can select your phone number in the menu.

3 Messages

Thanks @davey_d!  That will work!  Thanks for the quick response!

4 Messages

2 years ago

Can each person login into the mobile app with their own account or do we have to share the same login credentials on all our phones?

Note: This comment was created from a merged conversation originally titled individual account login on the app for each person in the family

72 Messages

Unfortunately, at this time, you will need to login with the same account/e-mail address. No account permissions or other e-mail addresses/accounts can be added to a single Simplisafe account. However, you can, and will want to, configure two-factor for your Simplisafe account, which can use multiple phone numbers (a cell phone number for each user that will need to login and share that Simplisafe account).

11 Messages

@Steelick​ how do you setup multi-factor authentication for more than one number?

Community Admin

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5.2K Messages

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80 Points

@TheRealLeoH on a SimpliSafe app that is already logged in, you can navigate to Menu > Manage Account > Multi-Factor Authentication, and add your second phone number there.

The next time you're asked to log in, and after entering your username and password, you'll see one of your phone numbers. Hit the > to select other numbers registered to your account.

2 Messages

@Steelick​ Wow, this is really disappointing. I'm missing my Ring already... 

2 Messages

@Steelick​ yeah just bought this and that is a huge disappointment. The product is IoT leading home security - but then the account management is not. That would be REALLY cool to see on a roadmap? 

4 Messages

2 years ago

As a new member to SimpliSafe, I would also like to keep this thread going and suggest the ability to add multiple users to the same account and grant separate levels of access to each account.

I would love to have my login to manage and adjust the security system, but my partner would like to just login to the app to disarm/arm the system and view cameras if necessary.

Advocate

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680 Messages

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10 Points

@CeeDubH​ 

As a new member to SimpliSafe,

As a subscriber for several years, this has been asked for since before I became a customer. Per SimpliSafe, they're unable (read: unwilling) to comment on whether this is on anyone's list, if it might be a thing at some point or if they just have no plans to ever implement it but just refuse to tell us that.

Adjust your expectations. Change happens very very slowly with SimpliSafe even for literally the most asked for feature by a mile.

4 Messages

2 years ago

Can both my husband and myself have the phone app installed? I am the primary account holder and the app works fine for me and I used it to set up the system, but when he tries to configure the app it is asking him to set up a system first. There doesn't seem to be a way for him to connect to an existing system. He is specified as a secondary contact on the account. How can he and I both have the phone app installed for the same account? 

Note: This comment was created from a merged conversation originally titled Phone app - one account/2 household members

4 Messages

Correction: he's listed as a PRIMARY contact, not a secondary contact. I just want to make sure he has the ability to control all aspects of the system in case I'm not able to, and also be able to use the phone app to arm/disarm the system. That's such a handy feature and I expected that to be simple to set up.

Captain

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5.7K Messages

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130 Points

@hedrichm​ Yes, you and your husband can use the the app on the same account with no issues. if the alarm goes off, dispatch will try and call the primary, and if no answer, the secondary. (Note, you can change this by calling SS support directly in the future.

Have a great weekend.

Community Admin

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5.2K Messages

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80 Points

Hi @hedrichm ,

Primary and Secondary contacts only denote who is called during an emergency, and when. So they don't affect who gets to access your account.

Right now, SimpliSafe accounts are set up as single-user login only. But so long as you log in under the same email and password, you can have access on as many devices as you like.

3 Messages

@davey_d​ So what about the verification code? Main phone is with primary user on the other side of the county and phone is muted for meeting (hours long meeting from h***). Spouse is at the door, knows login/pw but verification code is sent to primary user phone. How is that supposed to work?

Community Admin

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5.2K Messages

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80 Points

@ScottK61​ you'll want to set up a second 2FA contact as well. You can find the setting in the SimpliSafe app, under Menu > Manage Account > Multi-Factor Authentication.

When you need to log in again, you'll want to make sure that your own phone number is selected before sending the verification code.

19 Messages

2 years ago

Doesn't look like this will be addressed anytime soon, which is a shame.  I imagine there were some myopic choices made early on in the data model development that have made this a lot of hassle to implement, otherwise why wouldn't you just sort it?

Would love to know what features are actually being actively developed.

Community Admin

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5.2K Messages

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80 Points

2 years ago

Hi all,

This is a very popular topic, so I thought I'd give you the latest info.

Right now, SimpliSafe accounts are set up as single-user logins. If you'd like to access your account on multiple devices, you'll want to sign in with the same username (email) and password.

The login process does include Multi-Factor Authentication via SMS. You can set up multiple phone numbers to receive the MFA verification code. On a device that is already logged into the app, head over to Menu > Manage Account > Multi-Factor Authentication to get started.

As I mentioned, multi-user support, with different users being able to access the same account through multiple logins, is a very popular request - and it's not falling on deaf ears. Our engineering team is actively IN DEVELOPMENT of the feature.

In the meantime, this thread is the best place to add your voice to the chorus!

(edited)

19 Messages

@davey_d​ I think it'd go much further if we could see either a development roadmap, if not a timeline.

Currently your support forum is actually more developed that the actual product, as you can sign on with Okta SSO.

3 Messages

@davey_d

Y'all need to deliver this. Your products and service are excellent.

The fact that your data infrastructure can't handle multiple and different levels of user  access and control, this is not good. It should be past that early stage of develolment by now. The fact that you haven't enhanced the service for slightly more complex situations, like businesses or managed properties, means your just leaving money on the floor. My employees love having simplisafe's flexibility to confirm and adjust where sensors and cameras go, and who to notify.

All those small businesses out there with mildly tech savvy people would be a very good market. Seems it would easily pay for any refactoring of the database and apps.

John

(edited)

6 Messages

@Muu@davey_d I agree aswell I think it would be not only helpful but very cool if we had a roadmap or timeline of features/development

4 Messages

@davey_d​ Had I realized that a single login was the only option, I would have picked a different service. Please address this ASAP!

45 Messages

@davey_d​  ".....if and when we roll it out" ....IF ?!? 

(edited)

4 Messages

2 years ago

It feels like it defeats the purpose of a security system if I have to share my password and then turn off 2FA. Right now I shared my password with ~5 people (my wife, mother-in-law and father-in-law and my brother-in-law and sister-in-law all share a house) but it makes them re-login once a month and I have to text them the 2FA code. If I'm not available they can't login, which locks them out of the house.

Note: This comment was created from a merged conversation originally titled Is there a way to invite my wife and other family to our house account without giving them my username and password

4 Messages

It looks like there are posts like this for the past 3 years, but I don't understand how this could still be in the "feature request" category since it is such a basic and necessary feature. Every other security system has the idea of "guests" and sharing time-limited codes, etc. How is simplisafe so far behind???

Community Admin

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5.2K Messages

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80 Points

@garretts ,

Yes, right now we only have single-user accounts. However, as you can see from this thread, it's a very popular request. And our engineering team has taken notice. Multi-user accounts as a feature is in development. I'll keep you all updated when there's more news.

17 Messages

2 years ago

So disappointed to find yet another very basic thing missing and with the same trend as other missing features - 3 years old request but empty promises that “engineering are looking at it”

A security company advocating sharing passwords. Wow. Aside from that obvious bad practice, it also means it’s impossible to know who did what. 


I also did not receive an email or notification to tell me a new device had logged in 🤦‍♂️

19 Messages

@guiip35​ yeah it seems pretty much a dead platform development wise.

2 Messages

2 years ago

I'll add my request--would like to allow my kids and ex to be able to arm/disarm from their phones without the ability to change account settings or add/remove devices!

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