4 Messages
Phone app - one account/2 household members
Can both my husband and myself have the phone app installed? I am the primary account holder and the app works fine for me and I used it to set up the system, but when he tries to configure the app it is asking him to set up a system first. There doesn't seem to be a way for him to connect to an existing system. He is specified as a secondary contact on the account. How can he and I both have the phone app installed for the same account?
Official Response
davey_d
Community Admin
•
5.7K Messages
3 years ago
Hi @hedrichm ,
Primary and Secondary contacts only denote who is called during an emergency, and when. So they don't affect who gets to access your account.
Right now, SimpliSafe accounts are set up as single-user login only. But so long as you log in under the same email and password, you can have access on as many devices as you like.
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hedrichm
4 Messages
3 years ago
Correction: he's listed as a PRIMARY contact, not a secondary contact. I just want to make sure he has the ability to control all aspects of the system in case I'm not able to, and also be able to use the phone app to arm/disarm the system. That's such a handy feature and I expected that to be simple to set up.
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pilotbum
2 Messages
1 year ago
Being able to give users access (and revoke access) via the app or online should be a feature of SimpliSafe. There are a lot of management access settings in the app that I don't want others to have access to, but other household members or family members could benefit from having the app on their phone.
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david_brooks
5 Messages
1 year ago
When I try to login as to SimpliSafe as me on my wife’s phone, the face recognition blocks me. Anyone else had the problem? Solution? Just happened after new iPhone and new OS. Surely Simplisafe doesn’t mean to block other household members. Hope there is a fix because without one I will be forced to find a new security system.
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