Simplisafe App: Multiple Devices and Users

@davey_d​ Thank you, understood!

@davey_d​ I have two phone numbers added to the mult-factor authentication, but when logging it, it does not ask which phone number to send the code to.  it automatically sends it to the first phone number that was registered. 

Hi @shellinethercot ,

After you type in your username and password, you'll be shown to a page with the heading "Verify Your Identity". You should see your first phone number in the box (or rather, the last four digits of it). Tap that box, and you can select which number to send the confirmation code to.

Is Simplisafe working on making it possible to have multiple users? I want my kids to be able to check cameras and disarm but not change things. Having a single username and password is archaic and insecure. Is simplisafe working on improving and fixing this?

@Ifjom​ yes. When the feature is launched, we'll update the thread here.

@jdavidlove​ apologies, that's because a site issue is preventing replies from being visible at the moment. Here's the answer to the original poster's question:

Yes, currently each account supports only single-user login. So you'll just have to log into every device with the same username (email address) and password.

Once you're logged in to the app, you'll want to head over to Menu > Manage Account > Multi-Factor Authentication, where you can set up multiple phone numbers. So the next time someone else in your group needs to log in, they can have the verification code sent to their own phone.

Hi @MSStateDawg​, 

Currently, each account only supports single-user login. Our engineers are working on an update that supports multiple users, though. Once this feature is launched, we will provide an update in this thread.

Hi @kapu​, 

While the app only supports single-user login, that does not mean that only one member of your family can access your system. If you share your login credentials with your family members, they can log into the account on their own devices and access the system.

While other users can ultimately access the system through shared login info, the two factor ID still pings only the device that established the account.  So, those other users must then quickly get the code from the account owning device.  Instructions in this string say that you can add devices by going into the menu and working through “manage two factor identification”.  I can get there, but the option is not there to add device phone numbers.  Just tried minutes ago, (10:25 am 2/3/2023).

@marcycarteradams, I just attempted to set up Multi-Factor Authentication on my phone, and it gave me the ability to add a second number to my system. Once you tap "Multi-Factor Authentication" in the app, it will ask you to log into your account again. Once you do that, the screen should prompt you to "Add Authentication Method".

If this still isn't working for you, I'd recommend removing the SimpliSafe app from your device and then redownloading it.

@willjr16​ so am I. This feels pretty basic for a company like this.