App - multiple users?

Same email/password for all users.  No issues here with me on andriod and wife on "that other operating system."  Let's see what kind of response that comment generates!

One account, one email, one password but the phone app does allow for different app_lock codes to be used.  Like the General, no issues with my wife and I using our own Android phones and apps

Ok, makes sense. Thanks!

Why isn't this tied to custom PINs?

Really, one email and password for all users on different phones? This isn't secure.

Yeah, this is surprising. It's 2018, and very easy to support multiple accounts in apps. It's not like this system was designed in the 50's and recently upgraded to support mobile. This is a major oversight for any app created in the last 5 years. It's literally supported out of the box by all popular frameworks, and even if you're rolling your own framework (which you shouldn't be), it's easy to bake-in.

You should have roles or claims: at the very least an Admin account and User accounts. Admins can manager Users, modify orders, change system settings, etc. Users cannot change system settings or order new equipment, but they can view status, arm/disarm. You get the idea.

Come on Simplisafe, get on the ball -- or your competition (e.g., Ring) is going to leave you behind.

Agreed, I am a new user and bought this system for my girlfriend, it makes it difficult that we need to share the account, good thing we trust each other :)

I REALLY NEED this function.  Running multiple systems for different locations and have other people that need to be able to monitor this thing. Very annoying and shows a lack of forward thininking not having multiple logins/accounts

Let's make it happen Simplisafe, allow primary account and secondary accounts to log-in at least.

Politely requesting feature enhancements is one thing, but too often some of these "requests" I read on this forum are over the top with their insinuations and accusations.

To everyone: The time to understand if a thing meets your needs/requirements is BEFORE you buy it.

Whoaru, I agree that the time to understand if a thing meets your needs/requirements is BEFORE you buy it. That being said, sometimes the answers are not clear until you get setup. If someone already has a security system, they may mentally classify things as standard. Likewise, a person new to security may not even know enough to ask ahead of time. In both cases, detailed documentation about the system, or a common questions area might answer questions. However, SS is generous with their 60-day return policy regardless of the circumstances.

My wife tried to login using my account on Mobile app. When you sign up through mobile app, the default option is to sign up for professional monitoring service for $15.99 a month. I could not proceed further, there was no way to skip this step. When my wife tried to login using my account the app asked her to go through same steps, adding credit card information and entering the base station serial number. If my account is already setup and all she is doing is logging in through her cell phone, why does she have to go through those steps? Worst, she can't skip professional monitoring service.

This is a dealbreaker for me and I am likely to return the security system. I don't know if Ring offers simple multiple user functionality, but this is not what I expected from SimpliSafe

I agree this is very disappointing especially the lack of response from Simplisafe to even state if they are considering this feature. I have seen multiple posts in this forum related to the lack of support for multiple accounts. It is ridiculous that I would have to, for example, give my son access to the full account and settings to allow them disarm the system or view the camera. It simply makes no sense. The app is already segregates they just need to allow multiple logins and choose which part of the app that user has access to. Please implement this feature!

@troy_31

While we're not able to comment on what our engineers are working on, we do want to assure you that we play close attention to your concerns. Customer feedback is a big part of our efforts to continually improve our services.

Johnny M.
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