1 Message
In-App Panic Button
I've seen that I'm not the first person to ask this, but is there any reason why the app doesn't have a panic or manual alarm button? I believe I saw that there are separate "panic button' fobs sold on the site, so the only reason I can see to not have it in the app is to boost sales of the fob. This seems like the type of thing companies like ADT and others would do. One of the reasons I decided to try out Simplisafe over updating my old system was the quality of the app and upsales like this the bigger companies like to slip in. Disappointing that customers have been asking for this for years and Simplisafe has done nothing. Makes me start to rethink just updating my old system.
Official Response
davey_d
Community Admin
•
5.7K Messages
4 months ago
Hi all,
An update to the current status of this request, which we recognize is one of the most popular from our Community.
As of the time of this post, In-App and remotely enabled Panic has not been picked up for development by our engineering team. Because of the nature of how the Panic type alarm works, and how it integrates not just our hardware but also our Monitoring Service (specifically the response from our professional monitoring agents, which adheres to strict standards), it's not as simple as just adding the command within the app.
For now, we are leaving the status of this post as SUBMITTED. The more folks comment in this thread, the more we can show our dev team the demand!
3
sevensiamesecats
2.2K Messages
6 years ago
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darinhamman
2 Messages
5 years ago
I'd like to suggest the ability to hit a panic alarm from the app on my phone. I have the keypad, the key fobs and a few of the individual panic buttons. What if my wife is coming home and sees something going on at the house as she pulls up? Maybe they haven't broken in to activate the alarm yet? Maybe we forgot to set the alarm before we left? Or, what if we are away and see someone snooping around the house on the video cameras? There should be a way to use the app to activate a panic alarm and instantly set off the sirens, and prompt law enforcement dispatch.
Just a suggestion that I hope they will consider, if they aren't already.
1
jwbaker84
2 Messages
5 years ago
Great product so far - works like a charm - very happy except for the above!
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randyw2
10 Messages
5 years ago
I was told I could install a camera outside if I also purchased and installed the outdoor kit.
I was told that camera motion events do not trigger a monitoring event and that once I was notified on my phone that the camera had captured motion and I wanted to have SimplySafe call the police, I could hit a button on the phone app and this would happen.
I have called SimplySafe customer support twice now and they are telling me that this functionality is not available.
I wanted to reach out to the community to find out if anyone has a different opinion or advice on how to do that.
Also, I would not recommend the SimplySafe camera to be installed outdoors (with outdoor kit), as I don't think works very well and I think there are other cameras out there that will do a better job for less money (cameras are $100 and outdoor kit is another $25 so you are paying $125 for an outdoor camera that is not comparable to other $125 outdoor cameras).
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gonzalezhill
4 Messages
4 years ago
32
jw61097
2 Messages
4 years ago
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sincitysin515069
2 Messages
4 years ago
1
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nancicanarysykes
2 Messages
4 years ago
would like to see a panic button on the phone app. one that is disability friendly
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simpli_9gfs2y
5 Messages
3 years ago
Thanks
21
slugbait
19 Messages
3 years ago
Hello,
Is there a way to activate the panic button from the app?
The reason I ask is that having 3 cats, I've never been able to get the motion sensors to not trigger a false alarm, so I have them set to "personal alert". I regularly peek in on the house using a couple of SS cameras, and if I see something that's not right I would like to be able to trigger the alarm remotely.
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Camryn
15 Messages
3 years ago
ive seen people asking for this for the last 3 years and i feel its absolutely necessary. the option to trigger the alarm/ panic button in app. simply put, a button on the dashboard that says "set off alarm"---"are you home?"---"yes or no"---(either selection should have) "set off alarm and alert emergency dispatch" or "set off alarm only, do not notify emergency dispatch" ... by asking if were home or not it will help simpli determine more high risk situations and appropriately notify dispatch if someone is home or not. this would help deter break in without having to get the police involved as well as benefit those who dont own a panic button or key fob or those who are not in a position to access there's safely in the event of a break in.
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BJ1219
5 Messages
2 years ago
why don't you have the ability to setoff the alarm from the APP? If i am notified from my camera that an intruder is on my property i should be able to setoff the alarm, before they break into my home. It makes no sense that this feature is not available.
Or offer other products that are APP driven, like turning on and off lights? I can turn the alarm on and off, seems like the ability to activate lights would also be an option?
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diana
9 Messages
2 years ago
Can panic button be activated from app? If so, how?
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thomasmorrison
3 Messages
1 year ago
I'd like to suggest the ability to hit a panic alarm from the app on my phone.
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