‎Using panic button remotely from app? | SimpliSafe Support Home
 
slugbait's profile

Tuesday, December 28th, 2021 9:12 PM

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Using panic button remotely from app?

Hello,

Is there a way to activate the panic button from the app?

The reason I ask is that having 3 cats, I've never been able to get the motion sensors to not trigger a false alarm, so I have them set to "personal alert". I regularly peek in on the house using a couple of SS cameras, and if I see something that's not right I would like to be able to trigger the alarm remotely. 

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In-App Panic Button

Official Solution

Community Admin

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5.3K Messages

2 years ago

Hi slugbait,

This does seem to be a common feature that folks are looking for. Right now, no, the only way to trigger a Panic Alarm is to press one of the physical buttons while you're physical onsite. The reasoning is that the Panic signal isn't just a way to trigger the siren right away. It also changes the protocol for our Monitoring operators, since they're assuming that someone is on the premises and needs assistance right away.

In the scenario that you describe, however, where you're able to see that an intruder is at your home, we would really suggest that you dial 911 yourself, to get law enforcement to your home as soon as possible.

2 Messages

@davey_d​ - is that true? I did a google search for "simplisafe trigger alarm from app" and found plenty of results for people across platforms (this forum, Twitter, reddit) asking for this same feature. 

Last night our home was broken into and our system didn't trigger an alarm but we saw the intruder through the motion detection on our outdoor camera and wanted to trigger the alarm to scare them away. We called 911 right away but it took 10+  minutes to get through to dispatch. 

Why is there such an insistance from simplisafe that this isn't a feature customers want when it clearly is? There is a clear use-case and other platforms have this functionality.

2 Messages

1 year ago

What if you are out of state or country? You can’t call 911 since you are not in the same area as your house. This happened to me before when I was on vacation. Have you guys ever think about that? I was basically SOL. 

Community Admin

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70 Messages

Hi @XCPX,

 

If you need to call the police and do not have access to 911, I'd recommend calling your home's local police department directly. 

2 Messages

@XCPX​ I worked as a 911 operator before my current job. You can 100% call 911 anywhere in the US and tell them where the emergency is and they can connect you to the proper call center. 911 centers have a database of contact information for the centers across the nation and I believe Canada at minimum. 

Captain

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5.8K Messages

Requests to put a panic button on the app is not uncommon, at least not from the customers I know, and easy to implement and the necesasary safeguards to prevent an accidental dispatch. SS, suggest you add this to your growing wood pile.

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