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rickmcraig's profile

rickmcraig

4 Messages

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Delete Old Account

Please provide the option to delete an old/inactive account from the web portal. 

Suggestion

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Updated 

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simplisafe_admin

Community Admin

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1.8K Messages

@rickmcraig At this time, there is no way to completely delete an old location from your account. But as a workaround, you can hide it by taking the following steps:

  1. Log into the SimpliSafe Online Account using the browser of your choice
  2. Navigate to Menu > Manage Account
  3. Under Protected Location, select the checkbox next to the location that you would wish to hide

(edited)

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rickmcraig

4 Messages

Understood. However, you have to repeat the process every time cookies are deleted from your browser.Requesting feature be added which allows permanent removal of orphaned accounts/locations.

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joycelat

1 Message

Exactly. "At this time" is not an acceptable response, especially for a basic tech function like this. It's just lazy obstinance on the part of the company.

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rh100

1 Message

There is no check box by any of the items.

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rcsponsel3

1 Message

Can't delete a location?  Really?!  Had an issue with Best Buy when I bought a 7 piece kit.  Started but couldn't finish setting it up, so had to return it.  Now I'm stuck with a phantom location that is a total nuisance and makes me question whether Simplisafe is a tech company or just another monthly fee annuity sponge.

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