Bulk Delete Videos

Hi @djwesterhof61 ,

No, we currently don't have a mass-delete function for videos. But I moved your thread to the Suggestions section.

I should mention though - are you worried that you'd run out of space? If you're subscribed to recordings, you do have unlimited uploads, and each video is removed automatically after 30 days.

And don't forget, all your videos are fully encrypted in transit and in storage, so nobody will have access except you.

@davey_d​ Are they end-to-end encrypted? Is it not possible for Simplisafe to access these? Do they keep our keys? If so, how does the video verification work?

Videos are encrypted in transit and at rest, and no, our employees are not able to access them at all.

With Video Verification, which is of course an opt-in feature, each individual recording of an alarm event is decrypted and delivered to the Monitoring operator who's handling your event. They'll be able to see that one recording only.

Dave D -  I’m not worried about space, just don’t like a bunch of useless videos sitting there.  If something real does happen I don’t want to wade through a months videos to make sure I know what is going on.   It’s just my nature to keep on top of things, and looking for a time saver.

@davey_d​ Thanks, Davey! No worries, I heard the employees can't access them, but I wasn't sure if it was technically possible. I also wasn't sure if it was actually "end-to-end encrypted" (I saw some things previously mention "end-to-end encoding", which someone could presume would be the same thing, but that is not always the case; I always saw the common nowadays terminology of "end-to-end encrypted" avoided it seems). Most data is secured in transit and at rest nowadays, but that doesn't mean it goes the extra length to be actually "end-to-end encrypted" and also no keys kept by the provider (you could go further to say "zero knowledge" as a secondary term).

@tomgrace44​ It is strange this hasn't been addressed or responded to. It should be simple to fix and address (especially for how long it's been occurring for)? I'm wondering if there's a reason, it's definitely surely strange and makes you wonder (including whether a third-party is to "blame" or at-play here). It makes you think, at least.

It took them forever to even allow you to delete videos, now you can't bulk delete them? It almost sounds like that it is on-purpose or a reason behind it, since when they made the ability to delete them available, you would think the engineer/software developers would have thought of bulk deleting videos as one of the main things involved.

@jrbarcs​ Me too!   absolutely need bulk delete

@handful65​ sorry to hear that you've had so much trouble. Just so you know, your recorded videos are encrypted, both in transit and when stored. No one is able to get access without your username and password. So in event of the cameras capturing private moments, you can be sure they stay between you.

That being said, we appreciate you adding your voice to this thread. Our dev team is always happy to take feature requests and feedback.

But that issue with videos coming back after being deleted is a different matter. I'll report to our dev team for investigation.

For that second point, it does sound like you disarmed your system within the grace period. So yes, you're right, because you were able to cancel the alarm so quickly, our Monitoring operator assumed that you were home and it was likely a false alarm. But if you have concerns about your system not communicating properly, you can give us a call at 800-548-9508 and we can take you through testing your system.

I found this thread in my search for the delete all videos feature. Very disappointed that this does not exist. I have endless videos of spiders walking on my doorbell.

Happy that all my other cameras are Wyze and they let me delete videos in bulk. They also have much better recognition technology.   Now that they have a cheaper and more functional security system I know I'll switch next time the simplisafe base fails.

Only reason I haven't gone yet is that it's a pain in rear to change out all my sensors 

@Vashti42​ Where is this Wyze system sold?   Thank you!!  I'll throw this away or give it to someone else!!

@davey_d​, I wasn't going to reply but my point WAS that I disarmed with KEYFOB anyone can push a button... no pin needed.  If it had been the actual keypad I could see not calling!!  That was my point.... and STILL NO BULK DELETE!!!!

I juse searched for bulk delete after our camera recorded my husband nonstop puttering outside the garage.  I learned no bulk delete. Crazy!!!