14 Messages
Keychain remotes not working
Just discovered that neither of my keychain remotes are working. Changed batteries with (confirmed) fresh batteries, checked battery spring, etc. System device check says that they are "OK", and yet they don't work. Any ideas?
1st generation SS system
Official Solution
davey_d
Community Admin
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5.6K Messages
2 years ago
Hi @sellersattic ,
You mention that you've checked the spring, but have you already tried putting in a piece of paper over the battery, to hold it down tighter when the cover is on?
Otherwise, we might need to think about alternate options. Replacements may no longer be available for the previous-gen Keychain Remote. But our Support team at 800-548-9508 would be happy to help.
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sokola56
2 Messages
2 years ago
My system has been reporting that remote is not responding. Changed battery but it didn't fix the problem.
It has been for a while. Decided to look into this problem and came across of this discussion. Is it a fixable problem or I should forget about it? I also have Gen 1 system, purchased and install shortly after Simply Safe got into business.
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stevesanelsoncom
3 Messages
1 year ago
Original System Keychain remote stopped working.
Replaced Battery. No Joy.
Ordered replacement (original system remote). Installed. Recognized as added by Base station. Non functional.
Swapped Battery. No Joy.
Uninstalled/reinstalled. No Joy.
Thoughts?
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notices
1 Message
7 months ago
I had the same problem with original Simplisafe. I rebooted the base station. Took the batteries out of the fobs for > 2 minutes then replaced them. One worked, one didn't. Turns out the "new" battery was not so new. The keyfob also immediately communicates with base station. No setup or intervention necessary.
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