‎Keychain remotes not working | SimpliSafe Help Center
sellersattic's profile

Monday, April 4th, 2022 6:50 PM

Keychain remotes not working

​Just discovered that neither of my keychain remotes are working.  Changed batteries with (confirmed) fresh batteries, checked battery spring, etc.  System device check says that they are "OK", and yet they don't work.  Any ideas?​

​1st generation SS system​

Official Response

Community Admin


4.3K Messages

1 year ago

Hi @sellersattic ,

You mention that you've checked the spring, but have you already tried putting in a piece of paper over the battery, to hold it down tighter when the cover is on?

Otherwise, we might need to think about alternate options. Replacements may no longer be available for the previous-gen Keychain Remote. But our Support team at 800-548-9508 would be happy to help.

12 Messages


Thanks for your reply!

I have tried everything (including more tension on the battery) multiple times with no joy.  It's surprising that both remotes (key fobs) are failing to work.

2 Messages

4 months ago

My system has been reporting that remote is not responding. Changed battery but it didn't fix the problem.

It has been for a while. Decided to look into this problem and came across of this discussion. Is it a fixable problem or I should forget about it? I also have Gen 1 system, purchased and install shortly after Simply Safe got into business.

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