‎remote is not responding | SimpliSafe Support Home
 
sokola56's profile

Friday, November 25th, 2022 4:56 PM

remote is not responding

My system has been reporting that remote is not responding. Changed battery but it didn't fix the problem.

It has been for a while. Decided to look into this problem and came across of this discussion. Is it a fixable problem or I should forget about it? I also have Gen 1 system, purchased and install shortly after Simply Safe got into business.

This post was created from this comment on different post

2 Messages

2 years ago

How to remove and pair the remote again? Can't find a useful information on that.

Community Admin

 • 

5.6K Messages

2 years ago

Hi @sokola56 ,

What's the exact message that you are getting? And are you seeing it on the app, or the Keypad?

The Key Fob doesn't check in with the system like the sensors do, so it's not possible for it to generate an error like you're describing.

But here are instructions for removing components from your system, and here are instructions for adding them back in.

1 year ago

Very good thank you. I am trying to multitask working and getting this resolved.

Community Admin

 • 

5.6K Messages

@mitchellsmall55​ did you need assistance with something? If you give us a bit more detail, the Community can point you in the right direction!

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.