‎Why do my newer Outdoor Cameras have an older firmware version? | SimpliSafe Support Home
 
francesco's profile

Friday, June 9th, 2023 6:38 AM

Why do my newer Outdoor Cameras have an older firmware version?

I have 6 Outdoor Cameras.

2 were purchased initially and both have firmware 1.16.9.778.

4 were purchased later and all have firmware 1.15.6.391.

Why do the newer cameras have an older firmware version?

How can I force the cameras to update to the newer firmware version?

The base station is up to date.

I tried removing and re-adding one of the cameras with the older firmware to see if that would update the firmware from 1.15 to 1.16 but the app reported that the camera's firmware is up to date.

Any ideas or recommendations?

Thanks!

Community Admin

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2.4K Messages

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10 Points

9 months ago

Hi @francesco, 

Firmware updates are automatically and slowly rolled out to the Outdoor Cameras on their own, so there's no action to take on your end. Your other cameras will get this new update soon!

7 months ago

Ive been at 1.12 for a year and NO update.  It's not very reliable!

Captain

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5.7K Messages

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120 Points

@reggie_wilson_iii​ Contact support. They can force an update to your devices.

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