‎Outdoor Camera not launching live view | SimpliSafe Support Home
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HughM

2 Messages

Tuesday, March 21st, 2023 10:51 PM

Outdoor Camera not launching live view

​My outdoor camera has stopped providing a live view. It says waking up, then connecting and then it just gets stuck on the launching live view message before telling me it is not connected to the network. It is connected to wi-Fi I’ve reinstalled it and reset it but still no live view. It detects movement and records correctly though!? It’s only been installed 3 days! Looking good for the future! 🙄 any ideas anyone? ​
​thanks!​

Question

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Updated 

6 days ago

 • Edited

1.6K

13

emily_s

Community Admin

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1.3K Messages

6 months ago

Hi @HughM, 

Are you noticing this issue when trying to watch a live stream in the SimpliSafe mobile app, the web app, or both? If you are only noticing this with the mobile app, it may help to remove it from your device and download it again.

1

viccigraham

3 Messages

I spent over 2k on this system and it's worthless. Nothing but issue after issue and customer service is worthless for any of them. 

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12 days ago

0

HughM

2 Messages

6 months ago

Randomly started working again, server issue? Still takes ages to load, not great if you want to check an alert! 

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stevewcrass

1 Message

5 months ago

I have this same issue. Swapped camera with another one and problem follows the camera. Connection test shows good strength but when trying for live view very often it just hangs on the "launching live view" screen. 

Seems like a camera hardware issue. Any options for a replacement camera other than ordering a new one at full price?

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B_bryce

3 Messages

5 months ago

Having the same issue!

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EHAM

1 Message

5 months ago

After the last update I'm having the same problem

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dehooks

1 Message

5 months ago

We were having the same problem.   Husband just talked to Simplisafe.  They had him remove the camera from the system and add it back.  Works now.

0

djeff307

1 Message

3 months ago

I had to reset the base station by unplugging the ac power and removing the single screw out of the bottom and pulling a battery. 

one it booted back up it worked

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0

dcdickson

1 Message

2 months ago

Had camera for 2 months. Everything was ok. Now having that same issue. Reset the camera and it worked for 2 hours but is right back to doing the same thing. Frustrating 

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davey_d

Community Admin

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4.8K Messages

​

@dcdickson​ thanks for reporting. Just so we can eliminate some factors, there's a few things to consider:

  • Have you already used the Connection Check Tool to help with diagnose connectivity issues? You can access the tool in the SimpliSafe app, under Menu > My System > Camera Settings > [your camera] > Connection > Connection Check.
  • Have you already gone through troubleshooting for wireless or physical interference? As well as communicating with your WiFi router, your camera also needs to link with your Base Station. It might help to move either your camera or Base Station so there are fewer obstructions in the way.

Of course, our engineers are continuing work on the firmware side to optimize performance. Further updates are on the way soon!

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2 months ago

0

jjrbru

9 Messages

2 months ago

I have same issues, 

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EPM

1 Message

2 months ago

I have two wireless cameras installed, both on the same WiFi network as the base station but using a WiFi extender.  The one that has a poorer “fair” WiFi signal is working fine. The other camera with a better “good” signal states it connects but will not Launch or record video.  It detects motion and sends alerts, with history.  I removed the camera from the system, reinstalled and it work OK for a very short time and the stop Launching or recording video again.  Haven’t tried any other remedies yet. Help please…..Thanks!

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emily_s

Community Admin

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1.3K Messages

@EPM​ If you haven't already, I would try resetting the camera that won't livestream. You can do this by pressing and holding the pairing button on the back of the camera for 30 seconds. 

If that does not help, I would move the Base Station and Wi-Fi router closer to this Outdoor Camera to improve their communication. 

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2 months ago

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viccigraham

3 Messages

12 days ago

Same issue for months on end. Have tried everything to fix. This system is worthless. 

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bojackson63044

1 Message

Any updates? My backyard camera started doing the same recently. It still detects motion and alerts me in the Simplisafe app. But won’t upload video recordings and also won’t launch live view. 

Wifi connection is “good” and all my other Outdoor cams (4) work fine. 

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6 days ago

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bojackson63044

1 Message

6 days ago

Any updates? My backyard camera started doing the same recently. It still detects motion and alerts me in the Simplisafe app. But won’t upload video recordings and also won’t launch live view. 

Wifi connection is “good” and all my other Outdoor cams (4) work fine. 

This comment was created from this reply

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emily_s

Community Admin

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1.3K Messages

@bojackson63044​ If you haven't already, I would try resetting your backyard camera. You can do this by pressing and holding the pairing button on the back of the camera for 30 seconds. Once the reset is complete, the camera will chime and prompt you to set it up again.

It may also be helpful to troubleshoot for interference. If the exterior of your home is made of dense material like brick or stone, it may interfere with the camera's connection to the Base Station. I would try to move the Base Station a little closer to it to see if that improves its connection.

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6 days ago

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