‎SMS Alerts keep failing on Verizon flip phone | SimpliSafe Help Center
carlton76's profile

Friday, July 16th, 2021 6:22 AM

SMS Alerts keep failing on Verizon flip phone

Community Admin


4.3K Messages

2 years ago

Hi Carlton76,

So the alerts are getting to your smartphone just fine. But your feature phone either isn't getting the messages, or they're severely delayed.

For the feature phone, do you have the Smart Alert setting set to "Smartphone"?
The main difference is that the "Smart phone" option goes through MMS (multimedia messaging service), so it can support longer messages, among other things.

The non-smartphone option goes through SMS, which is text-only and supports fewer characters. So if your sensors and components have longer names, each alert might come through as multiple messages. However, they might come through to your feature phone a bit more reliably.

- Johnny M.
SimpliSafe Home Security

27 Messages

2 years ago

Originally I had the smartphone set for smartphone and the flip phone set for the normal Verizon non-smartphone option. This seemed to work fine for about a year now. I didn't change the names of any of my devices in that time.

As far as delayed messages coming through the flip-phone, they weren't delayed, they didn't come at all.

Yesterday I decided to set the flip-phone as smartphone in the app's options. It seems to be working so far. I am monitoring it to see if it fails again.

Thanks for your time, Johnny.
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