‎Cancel service | SimpliSafe Support Home
 
juliapeebles604's profile

Tuesday, April 2nd, 2024 12:03 PM

Cancel service

We are moving and want to cancel our subscription/service. Our last day in the house is May 3.

Official Solution

Community Admin

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2.8K Messages

2 months ago

Hi @juliapeebles604, 

To cancel your monitoring plan, please give our Support team a call at 1-888-783-8441. And please be sure to have your Safe Word ready, as our team will need you to verbally verify it before they make any changes to your subscription. 

2 months ago

We aren't happy with the system.  How do we cancel and return your equipment.

Community Admin

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2.8K Messages

@roychristine37​ To cancel your monitoring plan, please give out Support team a call at 1-888-783-8441. Once you have confirmed your Safe Word, they'll go through and complete the cancellation process. 

And if you give the agent your order number, they will be able to create a shipping label for you to return your equipment. 

1 Message

2 months ago

we rented the house and need to cancel our subscription/service.  Our last day was april 1.

please verify that the service has been cancelled

2 Messages

1 month ago

I cancelled service in September 2023, and they are still billing me in April 2024; this corporation is CORRUPT, and given fact that THEY STEAL MONEY, how long will it take before they decide to INVADE OUR HOMES - although the founders seemed likeable at first advertisements, clearly ALL THEY CARE ABOUT ARE THEIR OWN WADS OF CASH - clearly they are GLADLY WILLING AND ABLE TO THIEVE. MAY THEY REAP THEIR KARMA IN THE END< despite their terrible wealth from my and your pockets stolen.

Community Admin

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2.8K Messages

@synergycenter​ I am extremely sorry to hear about this. I see that you have already gotten in touch with our Support team again, and they successfully cancelled your monitoring plan and reimbursed you for the months you were charged in error. And again, I do apologize for this experience.

I too would like to cancel my account, but have forgotten my safeword. The last time I was contacted by SimpliSafe I had forgotten my safeword, and the police were called. I no longer live at the address on file, but don't think the current occupants should be visited by police. What options do I have? There is not an option to cancel on my account page on the website.

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