‎No live view for outdoor camera | SimpliSafe Help Center
 
mrswkhammond's profile

Mon, Oct 31, 2022 4:19 AM

No live view for outdoor camera

Help all of a sudden unable to get live view on outdoor camera!

Accepted Solution

Captain

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4.9K Messages

27 days ago

@mrswkhammond Suggest you call support. This occassionaly happens to me with my two outdoor cams, but if I tap on the black box a live stream becomes visible.

Official Solution

Community Admin

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3.8K Messages

25 days ago

Apologies for the inconvenience. We did experience temporary delays in camera performance last night due to high server activity. Our engineers were able to resolve the issue, and you should no longer be having trouble today.

Alarms and monitoring were not affected.

(edited)

2 Messages

27 days ago

I appreciate your response! Will do.

Captain

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4.9K Messages

@mrswkhammond​ hope it works.  If it doesn't and you call support, please, if you have the time, post your outcome here. Thank you.

2 Messages

26 days ago

Beginning yesterday around 7 PM Eastern, I no longer received these mentioned notifications on my iPhone.  I updated the app and restarted my phone which did not help.  Contacted support and they asked me to power cycle the doorbell which I have not done.  While chatting with them, I noticed the banner on the support page saying their are iOS issues for the app, and I saw another banner that mentioned notifications specifically.

Has anyone else had issues receiving notifications from their Doorbell camera?

Note: This comment was created from a merged conversation originally titled Camera Motion/Doorbell Notifications