Account & Billing
Mon, Oct 31, 2022 4:19 AM
Help all of a sudden unable to get live view on outdoor camera!
25 days ago
27 days ago
@mrswkhammond Suggest you call support. This occassionaly happens to me with my two outdoor cams, but if I tap on the black box a live stream becomes visible.
Apologies for the inconvenience. We did experience temporary delays in camera performance last night due to high server activity. Our engineers were able to resolve the issue, and you should no longer be having trouble today.
Alarms and monitoring were not affected.
I appreciate your response! Will do.
@mrswkhammond hope it works. If it doesn't and you call support, please, if you have the time, post your outcome here. Thank you.
26 days ago
Beginning yesterday around 7 PM Eastern, I no longer received these mentioned notifications on my iPhone. I updated the app and restarted my phone which did not help. Contacted support and they asked me to power cycle the doorbell which I have not done. While chatting with them, I noticed the banner on the support page saying their are iOS issues for the app, and I saw another banner that mentioned notifications specifically.
Has anyone else had issues receiving notifications from their Doorbell camera?
How can we improve?