Using Your System
Account & Billing
Wednesday, September 13th, 2023 3:59 PM
I have a smoke/co detector but on my certificate the fire box is not checked
3 months ago
Hi @ricksly ,
Normally your account should be able to automatically recognize that you have a Smoke & CO Detector. But you can manually register it by putting your system into Test Mode:
Once you see the confirmation on your Timeline, you can exit Test Mode. Then, download the Monitoring Certificate again. The correct box should now be checked.