Change monitoring service plan

@emily_s​ Thank you :)

@emily_s​ Oh but you don't care if the UPGRADE is being made by us "to protect our security better".  The truth is you have to call so SS can talk you into not downgrading.  Truth is better than lies.  So you can sign up online to pay more, but not to pay less.

100%. This is bullying, not security. In addition to what is listed by @captain11, if a person has the ability to login to your account to change the monitoring plan, they can also view or change the safeword so there is absolutely zero security benefit from requiring a person call to downgrade.

This has made me seriously consider not investing more in simplisafe.

@Imnotafish​ Don't get me wrong, I still despise any loyalty dept, including SS's, but having been a former ADT customer, for my peace of mind and buck, I am staying with Simplisafe. While they are not 100%, they are still, IMO, the most effective and value solution in the home security market. Now, if only they would retrain those resources to be customer service agents and nuke the "loyalty dept", they would be much closer to that 100% target.

Just experienced the same bullying sales pitch to keep, rather than downgrade my subscription, and am now proceeding to cancel my subscription, after 8 years of use. If only the process were simple, as they describe in their instructions.

I used to be such a Simplisafe fan.