‎Cellular Disconnectivity / Retroactive Log & Reporting? | SimpliSafe Support Home
 
danielboothe's profile

Wednesday, September 6th, 2023 10:25 PM

Cellular Disconnectivity / Retroactive Log & Reporting?

I want to know the logging or monitoring process for "Disconnected Cellular" events and what the software does to mitigate triggered happenings when equipment might be isolated? Do they store logs then transmit when connection reobtained?

Community Admin

 • 

2.9K Messages

10 months ago

Hi @danielboothe, 

After three minutes of no connectivity, the events from the Base Station are discarded. If the Base Station is disconnected from Wi-Fi and cell for less than three minutes, you will be notified of any events it tracked. 

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.