‎Can't activate base already active error | SimpliSafe Support Home
 
bmurphym's profile

Thursday, October 11th, 2018 3:30 PM

Can't activate base already active error

Can't activate my new setup due to "base station is already active" error..

Captain

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5.9K Messages

6 years ago

@ bmurphym, sounds like a serial number to account owner issue.  Suggest you call SS support immediately to sort out.

272 Messages

6 years ago

@bmurphym

I see that you were able to speak to someone today. If there is anything else that you need assistance with, please let us know.

Lee
SimpliSafe Home Security

5 years ago

Im having the same issue.

Captain

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5.9K Messages

5 years ago

@cyberghost232, this was reported before and was caused by an entry issue on SS's side with the serial number. Easy fix; call support and confirm what is in the system.  And have a happy, safe New Year.

764 Messages

5 years ago

Might want to check the base unit box to verify you have the correct serial number.  When I got mine, I misread either a B for an 8 or vice versa on the base unit.  It was MUCH clearer on the box than the base station.
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