Can't activate base already active error

Can't activate my new setup due to "base station is already active" error..

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captain11

6.7K Messages

@ bmurphym, sounds like a serial number to account owner issue. Suggest you call SS support immediately to sort out.

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sunny_c

272 Messages

@bmurphym

I see that you were able to speak to someone today. If there is anything else that you need assistance with, please let us know.

Lee
SimpliSafe Home Security

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C

cyberghost232

1 Message

Im having the same issue.

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captain11

6.7K Messages

@cyberghost232, this was reported before and was caused by an entry issue on SS's side with the serial number. Easy fix; call support and confirm what is in the system. And have a happy, safe New Year.

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general_kaos

764 Messages

Might want to check the base unit box to verify you have the correct serial number. When I got mine, I misread either a B for an 8 or vice versa on the base unit. It was MUCH clearer on the box than the base station.

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cheesecake_dmd

2 Messages

Pre activated but customer service put in a different email address. I forgot my safe word. Emailed escalations with no reply. I'm getting an error when activating the unit. I put in my credentials and unit is not registered. Please help

2

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emily_s

Community Admin

•

3.4K Messages

@cheesecake_dmd To retrieve your Safe Word, you can follow the steps in the How to Find or Change Your Safe Word article in the Help Center. But regarding this problem with your email address, if you reach out to our Support team, they will be able to fix this for you.

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Can't activate base already active error

emily_s

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