‎Unlinking Keypad? | SimpliSafe Help Center
 
J

Tuesday, January 21st, 2020 11:51 PM

Unlinking Keypad?









Advocate

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750 Messages

3 years ago

Usually if you just pull a battery out of the keypad and reinstall it it will find the new base station, i can yake my keypad and take it to your house and pull a battery reinstall and it will connect to your system or it should. But try doing it right next to the base station and see what that does

Advocate

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2.2K Messages

3 years ago

You don't need to unlink it if the old base is non-functional (well, actually, you can't since that link is IN the base).  If the old base is functional, you can delete the keypad using the online dashboard (if it is monitored on the interactive plan) or the setup wizard in the USB in the master remote (SS2) or via the keypad (SS3).

2 Messages

3 years ago

neither methods work

89 Messages

So you went in to the Devices section of the website / app, found the old keypad, and deleted it, then hit Save, and that didn't delete it?
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