8 Messages
'Simplisafe system has lost its wifi connection'
I get a text message that 'Simplisafe system has lost its wifi connection..', then another text a minute later that 'Simplsafe has regained its wifi connection..', several times a day for the past 6 months. We use All New Simplisafe.
My CS expert wife and I have checked our wireless network, our ISP, etc, etc. I've also powered down the base station and removed battery, and restarted it, I've also reestablished the wifi to the system, etc. etc. I've tried to contact support but they have been non-responsive.
I'm concerned that my base station may be failing.
Anyone else have this problem and/or solved it?
Thanks
The connection between your Base Station and WiFi may be lost due to a variety of factors, including interference, and security or other settings on your WiFi router. If you have active Monitoring Service that includes it, the backup cellular connection should take over immediately as soon as WiFi is lost - keeping your system online for emergencies. Occasional drops are not unusual, and you should see a "WiFi Restored" message soon afterwards. But if you are seeing the error frequency, please contact our Support team so that we can help with troubleshooting. |
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