9 Messages
Base Station disconnects from wifi (constantly)
My base station is running firmware version 2.17.0.34 and constantly (several times an hour) disconnects from wifi and will randomly reconnect on its own - now it is remaining disconnected.
The system worked perfectly for well over a year after installation June 2023. The problem with wifi has been noted for the past 3-4 weeks.
NOTE: At around the same time ( after working for over a year), my two outdoor cameras started dropping the wifi connection, also. I mention it here in case it's related. I can only get the cameras to re-connect if I delete and then re-add them, but even then they will not "hold" a connection.
Nothing in our home wifi setup was changed. I moved the base station to within ten feet of the router where it remains. I unplugged and re-plugged the router. All the batteries are fully charged.
There was a "password error" on my keypad but that cleared when I restarted the router and has not reappeared. We have not changed our wifi password or done anything with our wifi at all.
Help. I'll make a separate post for the camera problem but wanted to note it here in case it's related.
emily_s
Community Admin
•
3.4K Messages
24 days ago
Hi @susanfhaine,
Have you introduced any new Wi-Fi-enabled devices into your home/network recently? If you are noticing that your Base Stations and cameras both started experiencing issues connecting to your network around the same time, it could be due to an issue regarding signal strength.
I would recommend setting up a separate guest network on our router that's locked at 2.4GHz and connect only your SimpliSafe devices to it. Doing this can help improve your SimpliSafe devices' signal strength to your network and help them maintain a consistent Wi-Fi connection.
3
0