‎Panic button doesn't work and system arrived with dead batteries | SimpliSafe Support Home
 
WKA's profile

Saturday, January 18th, 2020 10:14 PM

Panic button doesn't work and system arrived with dead batteries

Just installed system in Colorado mountains. Purchased in December. Panic button does not work. Replaced battery and red light blinks when button pressed.  iPhone software shows button offline. Called Support and held for 40 minutes-not answered. Have to go back to Texas tomorrow.

Also I have had to replace the battery on entry sensors (except one). Disappointed in quality control. I received info that extra sticky pads would be in with materials when I received the system. None were.

175 Messages

4 years ago

My extra sticky pads were in the "envelope" that held the Simplisafe yard sign and decals.
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