2 Messages
one tone chime
I cannot stop a one tone chime on my base station. It goes about every 60 seconds. I have talked to tech support more than once, chatted numerous times but nothing. I have done all the fixes they have suggested. I have turned off all volume controls. The only way I can stop the chime is to pull the power and remove batteries! Kind of defeats the purpose! This is very annoying and needs a fix!
captain11
6.6K Messages
@smwids is this from your doorbell? Is the button stuck? Is the chime kit installed to address issues like this? If not with your doorbell, suggest the following: Set base to no lights, no sound. Mine has been configured like that with SS3 since 2017 and SS2 prior to that. In fact, the base is hidden, no voice, no lights. I have push and SMS alerts on and works perfectly. This should at least stop the chime.
As far as support, not acceptable. I would call back and ask for a tech specialist callback at a prearranged time.
Good luck and post our results here if you get a chance.
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simplisafe_admin
Community Admin
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1.8K Messages
@smwids Thank you for bringing this to our attention. We've forwarded your case details to our tech team to investigate further. A member of the team will be in touch soon to help.
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danbrudnok
1 Message
Ours started this morning, chimes every 10-15 seconds.....nothing open.....help please
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