4 Messages
KeyPad Panic Button Trips Panic Alarm by itself.
I have the new SS3 system with 2 keypads. After a while one of the keypads started setting off the panic feature all by itself. The keypad would also not go to sleep. SS sent me a new one to replace it.
Then my second keypad started to do the same thing. Triggering a panic alarm without a button being pressed. As well as the keypad not going to sleep. They are sending me a replacement for this one as well.
Is there anyone else having similar issues with their keypads?
Its very annoying to have your security system give you a heart attack while "crying wolf" at any random moment. In fact as I was on the phone with dispatch after one instance and it "cried wolf" 3 times when trying to say there is not an emergency. I have since de-activated the panic feature of the keypad.
Then my second keypad started to do the same thing. Triggering a panic alarm without a button being pressed. As well as the keypad not going to sleep. They are sending me a replacement for this one as well.
Is there anyone else having similar issues with their keypads?
Its very annoying to have your security system give you a heart attack while "crying wolf" at any random moment. In fact as I was on the phone with dispatch after one instance and it "cried wolf" 3 times when trying to say there is not an emergency. I have since de-activated the panic feature of the keypad.
coltmaster1
2.8K Messages
4 years ago
Having two keypads do the same thing however, is concerning and while there is an option in the keypad settings to enable 'power-saving' mode which is supposed to turn off the keypad backlight (unless it's in use) - it doesn't always work.
In any case, if your new keypads start to do the same thing, please request of a rep to take it higher up to the engineers.
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bbake515
1 Message
4 years ago
Taking the batteries out seems to help.
Very discouraging that there is such a basic flaw in a security system of all things.
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simplisafe_admin
Community Admin
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812 Messages
4 years ago
For those of you who seem to be experiencing false alarms from your keypad, we recommend contacting our Support Team to get the faulty devices replaced. Our Support Team can be reached by email at customer-support@simplisafe.com or over the phone at 1-888-910-1215 from 8 AM to Midnight ET.
SimpliSafe Social Team
SimpliSafe Home Security
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info171
2 Messages
4 years ago
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markallison
1 Message
4 years ago
One of our cameras faces the keypad so we knew no one was inside.
I'm sure our neighbors who live there full time we're loving the alarm repeatedly going off and the police who showed up at 2 am banging on the door and shining lights in the windows.
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coltmaster1
2.8K Messages
4 years ago
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narajolinda3
3 Messages
4 years ago
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captain11
Captain
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6.2K Messages
4 years ago
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bakersdozen
2 Messages
4 years ago
The bad part is that we don't even know there is an issue until the local police calls us directly or shows up at the door letting us know that the panic button was triggered!
* False panic trigger
* No call from the SS call center
* No app notification
* No timeline record of the panic button (we have 2 panic buttons + the keypad panic button)
Super annoying and inconveniencing for us and the police department.
SimpliSafe, please simply address and fix or patch this issue!
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captain11
Captain
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6.2K Messages
4 years ago
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simplisafe_admin
Community Admin
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812 Messages
4 years ago
If you are not receiving any calls from COPS Monitoring and you are not seeing any events in the timeline on your account then it sounds like these may be Duress Alarms and not Panic Alarms. Duress alarms can be triggered in one of two ways:
You can check your system's settings to verify if you have either a Duress PIN setup or if you have Standalone Panic buttons set to silent alarm. If you still have questions regarding duress alarms and your system, we recommend calling our Support Team at 1-800-548-9508 from 8 AM to Midnight ET, 7 days a week.
SimpliSafe Social Team
SimpliSafe Home Security
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simplisafe_admin
Community Admin
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812 Messages
4 years ago
Thanks for getting back to us. Since none of your Panic buttons seem to have been pushed, we recommend calling into our Support Team since they'll be able to delve into the specifics of your SimpliSafe system. Once again, they can be reached by phone at 1-800-548-9508 from 8 AM to Midnight ET, 7 days a week.
SimpliSafe Social Team
SimpliSafe Home Security
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mchughs
1 Message
4 years ago
Prior to this incident I'd noticed the keypad would light up on its own (even when face down/no motion nearby) throughout the night and started rapidly going through batteries. I switched it to power saver mode but the behavior persisted (screen still would light up randomly and stay stuck on after a bit).
I submitted two support requests online to Simplisafe but no reply, so I suspect I'll have to call them for a response. Posting here to add more examples to this thread and hopefully get broader action from Simplisafe.
I am using the newer (2018 onward) version of Simplisafe.
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captain11
Captain
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6.2K Messages
4 years ago
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Robintar
2 Messages
2 years ago
Based on the years in this thread it doesn’t sound like SimpliSafe is doing anything to resolve. After having this happen twice I now know my local police very well. After the most recent incident and this thread I will be looking for a new system. The worst was no one on their helpline could tell me how to depower the system to guarantee this doesn’t happen again for the night.
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