
Gen 3 SimpliSafe
So you have your system installed, and have questions about using it, or need any help with troubleshooting? You can find an answer here.
7 Messages
Wednesday, September 5th, 2018 2:04 AM
Keypad lights up for no apparent reason
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4 months ago
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stevelux89
277 Messages
5 years ago
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Andy_T
146 Messages
5 years ago
In all reality, I remember there being an update going out some time ago that corrected an issue where the pin pads would illuminate each time a smoke detector checked in with the system during the regular sensor checks. Again, this was very early on, if I recall correctly.
Hopefully someone from SS can chime in with a more relevant possibility.
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davey_d
Community Admin
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4.3K Messages
5 years ago
The simpler, less-spooky explanation might just be that something is triggering the proximity sensor. It does work just like the other Motion Sensors in the system, so there might be a source of heat that is directly in front of the Keypad?
Rebooting the Keypad by taking out a battery for a few seconds might also help.
Johnny M.
SimpliSafe Home Security
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coltmaster1
Advocate
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2.8K Messages
5 years ago
While that may be true for some, not so for those of us who don't have their smoke detectors.
Johnny M,
This is the first, ever, where a simplisafe rep has stated the keypad acts like the motion sensors (even though we all assumed it). Several posts months ago where the phantom lighting up had no explanations - one user had a ceiling fan running, others had their tv's on - others no explanation whatsoever, so....thanks for the explanation :)
But, why reboot the keypad, if it's a phantom thing, or a motion sensing thing, rebooting isn't going to correct it, right?
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yaroshevich
14 Messages
5 years ago
Check the following: The keypad should be secured tight against the wall, and free of dirt or moisture. Also be suspicious of old alarm system wiring that might be behind the wall, and keep TV sets and compact fluorescent lamps (CFLs) away from the area.
If all else fails, swap keypads with another location to see if the problem moves to see if you have a bad keypad.
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aherrmie
1 Message
5 years ago
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60ampfuse
57 Messages
5 years ago
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captain11
Captain
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5.1K Messages
5 years ago
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yaroshevich
14 Messages
5 years ago
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markct
37 Messages
5 years ago
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richardkforester
26 Messages
5 years ago
The other day I was trying to figure out how it lit up. I stood right in front of it. It didn't seem to notice me. Only if I almost touched it or waving my hand in front of it triggered the LEDs.
But now, with all this talk of ghosts I'm wondering if my house is haunted. LOL. :)
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VicenzaGal
1 Message
5 years ago
This is a new system for me, haven't had it running even a month yet. Guess I'll keep an eye on it to see if this continues.
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gilmoremara
4 Messages
5 years ago
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medic502
16 Messages
5 years ago
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sunny_c
271 Messages
5 years ago
I'm sorry to hear that your Keypad batteries are draining so quickly! The most likely cause for the issue may be related to interference within the home or on the wall that Keypads are on. Interference in signal can cause the Keypad to work harder which causes the device to use more battery power. Interference can be caused by many things such as materials inside of a wall, wireless routers, kitchen appliances, etc.
Typically to troubleshoot this, we recommend moving the Base Station to a different location within the home. Sometimes keeping the Base Station in direct line of sight from to the Keypads improves connection. Other times, moving the Keypads to a different wall improves the signal. Please try these methods and let us know how it goes!
Additionally, as mentioned in your other post, you can place your Keypad in power saving mode by selecting Devices in your Keypad menu. From there, select the Keypad you wish to edit and turn on the Power Savings option.
Lee
SimpliSafe Home Security
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