‎Green light flashing at times | SimpliSafe Support Home
Skip to main content
 
gzabelleicloudcom's profile

gzabelleicloudcom

3 Messages

Green light flashing at times

Why does the base station flash a green light at times?

Post

 • 

Updated 

2K

4

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

emily_s

Community Admin

 • 

3.4K Messages

Hi @gzabelleicloudcom, 

Do you have a Video Doorbell Pro? When its button is pressed, the Base Station will flash green for about 3-5 seconds.

0

0

BCepinko

1 Message

My base station normally shows a solid blue but it started blinking green about every 5 seconds. I noticed that one of my entry sensors was offline. I replaced the battery in the sensor, but that didn't fix the offline status. So I removed the sensor from the system and re-added it. That fixed the offline status and also stopped the blinking green light. I suspect the blinking green might indicate that a sensor is offline.

0

pmcevoy12

2 Messages

My base station flashes a green light and beeps every 12 seconds. I recall a similar problem but with a blue light when one of the sensors was not responding. This time however, the app shows all sensors responding. I cannot tell which sensor is causing the problem. I do not have a video doorbell. This is rather frustrating.

3

pmcevoy12

2 Messages

Actually I figured it out - the keypad had a battery that was low.

Go to the keypad and touch the screen and it tells you the battery is low. I don't know why the app cannot show the same information. I replaced the one bad battery with a good one and it is working with no beeping and no green light. I am all set.

donmorgen

1 Message

@pmcevoy12​ Thank you!  Yeah, I don't know either why the app. can't tell us this stuff

0

jhoey789

2 Messages

@pmcevoy12​ Thanks, same issue here, but I replaced all four batteries. They were all new at the time I installed the system, so I figured all were about due to fail. 

0

olddaddy63

1 Message

Simply Safe Reps, 

Can you confirm that a flashing green light on the base station indicates a sensor is off-line, or a battery is low, or can happen for either situation? I currently have a sensor with a low battery warning and am getting the flashing green light. Appreciate if you can confirm. Thank you

1

0

simplisafe_admin

Community Admin

 • 

1.8K Messages

@olddaddy63 it appears that you are seeing the Base Station's Trouble Light. This is a green-ish/yellow light that flashes when the Base Station detects a potential issue with the system - like if a sensor is offline or a device's battery is low. 

 

If you look at the Keypad, there should be an exclamation mark icon on the screen alerting you to what the issue is. Once resolved, the Trouble Light on the Base Station should go away.

0

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.

Related Conversations

  • Y

    2

    0

  • Official Response

     • US

    10

    0

  • 0

    1

  • 1

    0

  • Official Response

    2

    0

Was this post helpful?