@sheilavenable Either the light sensor is faulty, or close to light source causing issue with changing light intensity. Suggest you go into settings and put it on battery saving mode. This will have it light up only if you put your hand near it or press a key. If this does not work, try changing batteries and if that is zip, then call support, tell them the steps you took and ask for a replacement under warranty (if covered).
@minhonour My apologies as I did not put the article link in my original post with the instructions on how to change the keypad to power saving mode. Here it is below:
Suggestion to SS: you do not have a specific article on this. Found under "Batteries for Keypad die to quickly", suggest this would warrant its own separate article. Thanks!
Accepted Solution
captain11
Captain
•
6K Messages
2 years ago
@sheilavenable Either the light sensor is faulty, or close to light source causing issue with changing light intensity. Suggest you go into settings and put it on battery saving mode. This will have it light up only if you put your hand near it or press a key. If this does not work, try changing batteries and if that is zip, then call support, tell them the steps you took and ask for a replacement under warranty (if covered).
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minhonour
2 Messages
6 days ago
I went into settings and did not see battery saving mode on keypad...
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