‎Keypad lights up randomly | SimpliSafe Support Home
 
sheilavenable's profile

Sunday, September 18th, 2022 11:57 PM

Keypad lights up randomly

The keypad lights up constantly.

Accepted Solution

Captain

 • 

5.9K Messages

2 years ago

@sheilavenable Either the light sensor is faulty, or  close to light source causing issue with changing light intensity. Suggest you go into settings and put it on battery saving mode. This will have it light up only if you put your hand near it or press a key. If this  does not work, try changing batteries and if that is zip, then call support, tell them the steps you took and ask for a replacement under warranty (if covered).

(edited)

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.