20 Messages
Base batteries not charging
I've been getting an error message from my base station that says the backup batteries are not charging. I called support today and they had me power down the base station and pull one of the batteries for about a minute, then re-insert it. It seemed to work, but just 2 hours later the base station started announcing that the backup batteries weren't charging. For the record, the base station is a bit over 2-years old and everything is working normally except for this error message.
I called Support back and they're now shipping me a new power supply. I wanted to check on this forum to see if that sounds logical to other users who have also had this problem. Any input would be appreciated!
Official Response
davey_d
Community Admin
•
5.7K Messages
1 year ago
Hi all,
Firmware 2.10 (January 2023) added a new feature that allows your system to detect when the Base Station's batteries are not able to charge correctly. If it detects an issue, you'll get the warning "Battery Failure - Base Station Batteries are not charging".
To resolve the issue, you'll want to access the battery compartment to check the batteries, and may need to replace them. For more info, head over to our Help Center page here.
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davey_d
Community Admin
•
5.7K Messages
2 years ago
Hi @ron_133 ,
Thanks for reporting this issue. Could you please check what type of batteries are installed in your Base Station?
If you see alkaline, that type of battery is not able to charge, which might be why you're seeing that message. The correct type would be NiMH (nickel-metal hydride), and only that type should be installed.
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lrunning
2 Messages
2 years ago
When I called Support about the same issue they told me it was something to do with a recent KeyPad update and would be resolved by a new update soon? I'm getting this error message on the KeyPad and my Base Station is announcing the problem as well.
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ron_133
20 Messages
2 years ago
As I said above, at the suggestion of Support, I pulled one battery for about 2 minutes then put it back in. I thought the problem was solved, but then after a few hours I heard the base station announce that the backup batteries were not charging. That's when I called SimpliSafe again, but now, I haven't heard or seen a peep from the base station and it seems to be operating normally.
It is at least worth a try to remove the bottom cover of the base station (the screw is under the power cable) and to pull one battery for a couple minutes then reinsert it. See if that helps. It certainly can't hurt. I'll let you know how it's going when I receive the new power supply from SimpliSafe.
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SawBlade
1 Message
2 years ago
So I was getting the same error message after installing the new update. I have had this system for years now and never recall getting this message. I decided to try this battery truck mentioned above and when I opened up the bottom of my base station to check the batteries I noticed I didn’t even have any installed! After installing new rechargeable batteries, I have not received the error message (obviously).
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mrpipes3
2 Messages
2 years ago
@davey_d why would the company ship non rechargeable batteries with the system?
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chasemacri
1 Message
2 years ago
After experiencing the same problem described in this thread, I’m shocked to see my base station was shipped with non-rechargeable batteries as well. Wow.
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keisterallen
1 Message
2 years ago
My system has been saying the same message about base station batteries not charging for weeks. So frustrated so I checked this link. Tried several things but realized today the system never had rechargeable batteries. Guess I need to order some but I’m also starting to look for a new system. So frustrated.
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dixie2bird
2 Messages
1 year ago
I have the same problems with my base station with it having non-rechargeable batteries. What is the process to have this fixed? Thanks.
1
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texasdude65
1 Message
1 year ago
Mine is doing the same thing,,replaced batteries twice with new batteries,,Station still says not charging
1
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catgorman
1 Message
1 year ago
Ummmm.....why does this seem to be such a prevalent issue??? We were having issues suddenly with our base station as well and realized that we, too, were given alkaline batteries with the base. I have since cleaned the contacts and replaced with rechargeable NiMH batteries but it hasn't cleared the error message. We called support recently and they reset the system and we had to rename everything but not once did they tell us our batteries were wrong or ask what we had. Help??
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eduanehex
1 Message
1 year ago
I’ve just got the error message today and thankfully found this chat.
I’ve just set my system up again as I was living in UK but now returned back to my home overseas .The system worked fine yesterday, but today after the base updated I started getting these messages. I guess I’ll have to check the batteries first and then go from there.
So can I just buy rechargeable batteries to use or just normal alkaline batteries . Also is there a way to shut off the messages from the base station from repeating itself. I just pulled the plug and put it back. But I don’t fancy being woken up during the night with it .
thanks
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eddies66
1 Message
10 months ago
I replaced my batteries with new ones. No fix. Called support and they shipped me a new power cord. No fix. I'll be calling them again tomorrow.
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conniepegram
1 Message
9 months ago
I did the update and then I was getting the same error message after reading this thread I never received any rechargeable batteries for my base either
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bwh1167
1 Message
7 months ago
I came here looking for an possible answer for the base station batteries not charging error. After reading about taking out the batteries, I decided to test them. While I was removing them, I noticed 3 were warm and 1 was cold. The cold one was completely dead. I replaced all 4 with new NiMH batteries. 3 weeks later, no return of the error message.
Test your batteries first.
(edited)
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