Base batteries not charging
I've been getting an error message from my base station that says the backup batteries are not charging. I called support today and they had me power down the base station and pull one of the batteries for about a minute, then re-insert it. It seemed to work, but just 2 hours later the base station started announcing that the backup batteries weren't charging. For the record, the base station is a bit over 2-years old and everything is working normally except for this error message.
I called Support back and they're now shipping me a new power supply. I wanted to check on this forum to see if that sounds logical to other users who have also had this problem. Any input would be appreciated!
2 months ago
Hi @ron_133 ,
Thanks for reporting this issue. Could you please check what type of batteries are installed in your Base Station?
If you see alkaline, that type of battery is not able to charge, which might be why you're seeing that message. The correct type would be NiMH (nickel-metal hydride), and only that type should be installed.
2 months ago
When I called Support about the same issue they told me it was something to do with a recent KeyPad update and would be resolved by a new update soon? I'm getting this error message on the KeyPad and my Base Station is announcing the problem as well.
2 months ago
As I said above, at the suggestion of Support, I pulled one battery for about 2 minutes then put it back in. I thought the problem was solved, but then after a few hours I heard the base station announce that the backup batteries were not charging. That's when I called SimpliSafe again, but now, I haven't heard or seen a peep from the base station and it seems to be operating normally.
It is at least worth a try to remove the bottom cover of the base station (the screw is under the power cable) and to pull one battery for a couple minutes then reinsert it. See if that helps. It certainly can't hurt. I'll let you know how it's going when I receive the new power supply from SimpliSafe.
1 month ago
So I was getting the same error message after installing the new update. I have had this system for years now and never recall getting this message. I decided to try this battery truck mentioned above and when I opened up the bottom of my base station to check the batteries I noticed I didn’t even have any installed! After installing new rechargeable batteries, I have not received the error message (obviously).
18 days ago
@davey_d why would the company ship non rechargeable batteries with the system?