1 Message
Package theft and the cameras caught nothing
It’s Christmas Eve and I just came home to find that three packages had been stolen off my porch with no record of it on my doorbell camera or my garage camera.
I have video of the packages being delivered. Of cars driving by my house for four hours afterwards. Then the base successfully tested the signal and we had no further notifications until we returned home an additional four hours later. Packages gone. No recording.
and they were packages sent from my kids dad who is on deployment. So I can’t just go on Amazon and replace them.
emily_s
Community Admin
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3.4K Messages
1 year ago
@ChrisnCharli I am very sorry to hear about this, and please know that we will do everything we can to make this right. I've forwarded your case to our escalated Support team, a senior specialist will be in touch soon to help.
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alchemyenterprisesohio
1 Message
19 days ago
Well, the same thing happened to me yesterday, and I’m talking to customer service now. I can guarantee they're not going to do anything to make it right. I'm very disappointed. I've been duped into paying for system and monthly service all year to not protect my home.
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