All devices gone since activating monitoring

Call support right away.

Hi ali.line,

Sorry about that less than stellar start! It does sound like your Base Station has been wiped, which is an issue that we're currently tracking for our engineers.

If you haven't already, please give us a call at 0800-920-2420, and our Support team will replace your Base Station for you.

- Johnny M.
SimpliSafe Home Security

I've had this same issue happen to me in the last year and it just happened again last night right before going to bed. I had to reset the base and reprogram all my devices. At bedtime. Not. Happy.

Thanks for checking in, json924.
We've added your account to our growing list. Hopefully we can get this figured out soon.

- Johnny M.
SimpliSafe Home Security

@Johnny M.

Thanks for the quick response. Should I expect customer support contact soon or is there something more I need to do?

Hi json924,

While in the process of investigating, our specialists might reach out to you to gather info. In the meantime, hold tight and we'll get this figured out.

- Johnny M.
SimpliSafe Home Security