
Gen 3 SimpliSafe
So you have your system installed, and have questions about using it, or need any help with troubleshooting? You can find an answer here.
All devices gone since activating monitoring
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Updated
2 years ago
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captain11
Captain
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5.1K Messages
2 years ago
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davey_d
Community Admin
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4.3K Messages
2 years ago
Sorry about that less than stellar start! It does sound like your Base Station has been wiped, which is an issue that we're currently tracking for our engineers.
If you haven't already, please give us a call at 0800-920-2420, and our Support team will replace your Base Station for you.
- Johnny M.
SimpliSafe Home Security
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json924
28 Messages
2 years ago
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davey_d
Community Admin
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4.3K Messages
2 years ago
We've added your account to our growing list. Hopefully we can get this figured out soon.
- Johnny M.
SimpliSafe Home Security
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json924
28 Messages
2 years ago
Thanks for the quick response. Should I expect customer support contact soon or is there something more I need to do?
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davey_d
Community Admin
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4.3K Messages
2 years ago
While in the process of investigating, our specialists might reach out to you to gather info. In the meantime, hold tight and we'll get this figured out.
- Johnny M.
SimpliSafe Home Security
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