‎Where is my refund, SimpliSafe?! It has been months! | SimpliSafe Support Home
 
kmmeyer77's profile

Tuesday, March 12th, 2024 11:49 PM

Where is my refund, SimpliSafe?! It has been months!

We returned the cameras last year. We still have not received a refund, even after contacting SimpliSafe three times? Each time they have assured me the refund will be processed. Each time NOTHING happens. In addition, I let them know our system is sitting in a storage area. They claimed you can suspend or cancel at any time, but only by phone.I was also told they would give free monitoring for a month for all of my trouble, but that has not happened, either. Every month, they continue to charge my account for monitoring of nothing, since the system has been off and in storage for months! Sick of this company! My only choice seems to be to contact the BBB, and perhaps take them to court for fraud.

Community Admin

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3.4K Messages

9 months ago

Hi @kmmeyer77, 

I apologize to hear about this - this certainly isn't the experience we want you to have. I've sent your case to our escalated Support team for further assistance. A senior specialist will contact you soon to make sure you're taken care of, so keep an ear out for their call! 

6 Messages

I have been assured over and over, but still have not been "taken care of".

If someone does call, leave a message, or have a proper caller identification as SimpliSafe, if you expect any response.

You should be paying interest as well.

1 Message

4 months ago

I’m waiting for my refund as well!!!

Community Admin

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3.4K Messages

@luvproperties​ I'm sorry to hear this! I've requested a callback from our escalated Support team to look into this matter. A senior agent will contact you soon to help.

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