‎Wi-Fi detection sucks! | SimpliSafe Support Home
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exhbrian's profile
exhbrian

6 Messages

Thursday, July 6th, 2023 1:33 AM

Wi-Fi detection sucks!

I stand next to the camera with my iPhone, and I have two out of three bars of Wi-Fi, and the camera cannot detect the Wi-Fi. And, four out of five attempts, the camera does not detect the QR code for set up. And these are brand new up-to-date replacement cameras. That are behaving just like my two year old cameras that simply safe was kind enough to replace. 

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Updated 

1 month ago

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Accepted Solution

clearyrealestate

1 Message

1 month ago

I have the latest camera and they SUCK!  Too late to get my money back....... so many negative issues with the system, the service, the cameras, the glitchy base station... I will go on every site and let EVERYONE know DO NOT USE SIMPLISAFE

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captain11

Captain

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6.4K Messages

2 years ago

@exhbrian Need a bit more information here, like what model camera, what kind of wifi setup (Mesh?) etc.  I have six cameras (2 outdoor, 1 Simplicam, 2 LifeGuard and 1 Doorbell pro) and they all work fine.  I have Verizon 5G home broadband, normally about 240 mbps down and 25 up, with Google WIF mesh.

Did you call support for assistance?

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exhbrian

6 Messages

@captain11​  I guess you’re one of the lucky ones. It’s the latest model camera and I have Verizon 5G as well. Sometimes they connect. And sometimes they don’t even standing right next to the router.

So, good for you. Maybe you wanna swap a couple of your cameras with mine?

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1 month ago

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captain11

Captain

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6.4K Messages

@exhbrian​ It can't be luck as I know many who have outdoor and indoor cameras with no issues.  I am on vacation now and all are fine and work fine through the app.  What WiFi do you have?

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1 month ago

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davey_d

Former Community Admin

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5.7K Messages

2 years ago

Hi @exhbrian ,

Since we've already replaced your units, I would say (at least for now) that this isn't a hardware issue. Has there been any change in your WiFi setup? For example, did you get a new router, or upgrade to a mesh system? More info can help us narrow down the issue.

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exhbrian

6 Messages

@davey_d​ yes. Brand new router, all brand new equipment from Verizon. The cameras are still sketchy with the connection to Wi-Fi. Sometimes it works, sometimes it doesn’t. The product is shotty, and the quality is inconsistent. It’s obvious because some peoples cameras, work, and other people’s cameras are doing the same thing that mine are doing. This is not a unique problem. It’s probably half of everything you sell is slightly defective. And now I spent $1000 plus for a system that doesn’t really work. Maybe sometimes 

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1 month ago

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simplisafe_admin

Community Admin

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1.5K Messages

@exhbrian We recommend creating a dedicated guest Wi-Fi network, locked at 2.4GHz, and connect only your SimpliSafe devices to it. That can help free up bandwidth and improve your cameras' signal strength. Also, have you checked out the How to Improve Wi-Fi Signal Strength guide on our Help Center? It will walk you through additional troubleshooting tips to strengthen your cameras' connection.

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1 month ago

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exhbrian

6 Messages

Total BS

blah blah blah

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1 month ago

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skpatriot

1 Message

1 month ago

STILL SUCKS IN JUNE 2025

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