What would cause the base station to stop ringing for doorbell or beeping for entry sensors?
I had a weird experience this morning where we realized our doorbell had stopped sounding inside on the base station. This caused us to miss a UPS delivery requiring a signature which was very annoying. I also realized that the door entry sensors were also no longer making a noise on the base station. But I was getting alerts for the doorbell on my phone.
When I pulled up the phone app it was saying my system wasn't connected to WiFi. It also showed it wasn't connected to cellular network. These things made no sense. I tried connecting to WiFi from the app but it would error out after a minute or two. After several times I pulled up the website and that said it was connected to WiFi. Eventually I used the keypad to check the WiFi and it should it was connected to my WiFi. I updated the WiFi anyway entering the password in again. That seemed to be the solution - my doorbell started working again and so did the door sensors.
I did call support and they did not find anything wrong. I was told if WiFi drops the system should reconnect and function as normal once it was back up. However my WiFi has not changed at all. I haven't had any outages either. Thinking I might have missed an update they had me go through a full restart of base station and keypad, but there wasn't.
This is the first time in a year I had this happen - mostly I'm annoyed that we did not know there was an issue and missed that delivery. I now have a case of wine running around town all day in the baking sun. I know, first world problems.