‎Attempted Burglary Last Night and Video Doorbell Pro Caught None Of It | SimpliSafe Help Center
 
worthing's profile
Advocate

Advocate

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526 Messages

Sunday, November 28th, 2021 2:28 PM

Attempted Burglary Last Night and Video Doorbell Pro Caught None Of It





























Community Admin

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4.3K Messages

1 year ago

Hey Worthing,

This is absolutely not the experience that we want you to have, and we sincerely apologize. We want you to know that we're listening, and we're having a senior tech reach out, and work with our engineers to take care of you. Keep an ear out!

- Davey D.
Community Development Manager
SimpliSafe Home Security

Advocate

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526 Messages

1 year ago

Thanks for the response. Can you please have them e-mail me, not call me. It's far easier for me to respond during the day to emails than phone calls and frankly, I just  don't want to be stuck on the phone with anyone when email will work just fine. Also, like most people, I don't answer a call from a number I don't recognize or that isn't in my contacts.


Thanks!

25 Messages

1 year ago

@Worthing

I am right there with you - I have Eufy cameras for about 1.5 years that I use outside because I was tired of waiting for Simplisafe to release an outdoor camera.

So I have the additional problem that the video doorbell camera will detect something but it will not actually save the recording. So it is online but because of bandwidth issues (apparently) it will not save the video. All three of indoor ss cameras will record and save the video but not the doorbell. There is a wireless access point (mesh network) less than 10 feet away from the camera so it is not a signal strength issue. SS has replaced the doorbell and it was better for a little while but now it is back to the same bad behavior again.

SS Support said that my upload speeds are supposedly the issue but I consistently have 13-24Mbps upload.

41 Messages

1 year ago

Plus...you have to have the Interactive (camera) Plan....even if you don't need it.....or your are left out in the cold for Amazon (Alexa) comparability

What a joke !!! 

You already spent hundreds of $$$...but hey, give us more $$$

Despicable !

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