‎Is there a way to have my SimpliSafe Doorbell make my base station chime when someone answers the door? | SimpliSafe Support Home
 
andrewbrodginski's profile

Wednesday, December 21st, 2022 3:38 PM

Is there a way to have my SimpliSafe Doorbell make my base station chime when someone answers the door?

I have a simpliSafe doorbell where I only have power running to it. There is no chime connected to the SimpliSafe doorbell. Is there a way to have my base station chime when someone rings my doorbell? 

Community Admin

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5.5K Messages

1 year ago

Hi @andrewbrodginski ,

Yes. If your Video Doorbell Pro is associated with a SimpliSafe Alarm system in the SimpliSafe app, then pressing the button should be generating a doorbell chime on the Base Station. The setting can be found in the SimpliSafe app, under Menu > My System > General Settings.

I am not showing that option in the app. I just got the system a week ago and it’s not ringing on base station

Community Admin

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2.9K Messages

@jasonjlichtenberg​ If you navigate to the three bar menu ≡ in the upper left corner of the app > My System > Camera Settings > [your Video Doorbell], you do not see an option for the Base Station Chime? If you don't, I would try removing the Video Doorbell from your system and add it back.

1 Message

Hello, our base station does chime and is on the top volume in the app both for the base station and doorbell and we can still not hear it if someone rings - can we buy something to chime properly instead as it’s driving us crazy and even the much cheaper ring camera had a separate chime you could buy but I can’t see anything? We literally miss our door going every time if we’re not downstairs… 

Community Admin

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5.5K Messages

@Linz_eye​ thanks for your feedback. The Video Doorbell Pro was designed to plug into an existing wired doorbell system, so it relies on that internal bell for sound. The Base Station can echo that bell, but we have no other components that can do that.

If you're really not hearing the bell from the Base Station at all though, that's a different thing. We might need to troubleshoot the Base Station to test if it's actually able to make sounds, and double-check that the Doorbell setting is enabled on it. Our Support team can help with more steps.

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