264 Messages
Video recording
As of late every event recording is missing video. An arm Home or Away event which is 20 seconds shows a 20 second recording but only has 10 seconds of video and then message pops up "NO VIDEO We've lost this part of recording due to some internet issues with your camera." My
internet is running fine nothing else is having a problem with internet continuity. My upload speeds are 11.7 Mbps with one Simplisafe camera. Not sure if this related to the last firmware update. Anyone else having this issue?
internet is running fine nothing else is having a problem with internet continuity. My upload speeds are 11.7 Mbps with one Simplisafe camera. Not sure if this related to the last firmware update. Anyone else having this issue?
undeleted
1.2K Messages
5 years ago
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racorx
1 Message
5 years ago
."Unable to Stream Video
We're working on this issue now.
Please try again later."
I get notifications that the indoor cameras are sensing motion and i get a notifications, but no video.
I have 2 indoor cameras this is happening on, the doorbell camera shows about 30 seconds of video then says unable to download video.
Multiple emails to tech support, so far no response.
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murphmr
25 Messages
5 years ago
I have a video from today that I can view 54 seconds out of 60 that has the same message. Seems like the end of most of my videos are cut off, it is happening with all the camera and not just the doorbell. I just went back in time and I can see this happening even as far back as January 24th.
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txuser
53 Messages
5 years ago
I was starting to wonder if it was iOS related, since I've only tried viewing on my phone and tablet, and no one else was reporting it till now.
So are y'all also on iOS or does this also affect androids??
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undeleted
1.2K Messages
5 years ago
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lance843
1K Messages
5 years ago
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blakmagik
1 Message
5 years ago
For those that mention its only on iPhone; i believe that is incorrect since it does the same thing when playing back on a PC.
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captain11
Captain
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6.1K Messages
5 years ago
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captain11
Captain
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6.1K Messages
5 years ago
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undeleted
1.2K Messages
5 years ago
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sh2402
264 Messages
5 years ago
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sh2402
264 Messages
5 years ago
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usmaak
343 Messages
5 years ago
No Video
We've lost this part of recording due to some internet issues with your camera.
The thing is, if I go into the video by tapping on it, it works just fine and plays the entire video clip at normal speed.
This happens on both of my cameras and has ever since I got the cameras.
I have a 1Gb/1Gb FTTH connection. When I first got the cameras, I had a different router. It died a few weeks ago and I replaced it with a different brand. That made no difference.
The connection strength on both cameras shows Strong.
The firmware on both cameras is 2.5.2.76.
This is on the android app. I always keep the app updated.
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jveras14
1 Message
5 years ago
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lance843
1K Messages
5 years ago
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