‎Video Playback/Live camera issues | SimpliSafe Support Home
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jlr12705's profile
jlr12705

1 Message

Monday, April 4th, 2022 11:23 AM

Video Playback/Live camera issues

The timeline/live option on our cameras are not working however I have received 100+ notifications of motion detection as well as unplugged camera, checked internet status, but yet still no playback or live view. Any suggestions? 

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Updated 

8 months ago

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davey_d

Community Admin

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5.6K Messages

2 years ago

Hi @jlr12705 ,

There are a couple of things that could be happening here. First, there could be an issue just with playing back the video on your device. Have you tried downloading the video first? And have you tried playing the recordings on a different device (like a different phone, or a computer)?

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jrfair56

2 Messages

8 months ago

How do I slow down the video replay?   It go’s so fast you can’t identify anything

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alexandria_c

Community Admin

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242 Messages

Hi @jrfair56 while there isn't a way to slow down the video through the SimpliSafe app, you should be able to use any video player (Windows Movies, VLC, iMovie, etc.) to adjust the playback speed once you have downloaded the video to a device. Let me know if you have any questions!

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8 months ago

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