1 Message
Video Doorbell Pro: Left/Right and Right/Left wedges
I'm interested in the Video Doorbell Pro but would need a left/right wedge. One posting stated that SimpliSafe will send one of these wedges as needed. It doesn't appear to be available for purchase.
Questions: What is the wedge's angle? Is it adjustable? What colors are available? Can a picture be posted here?
Thanks.
Official Solution
alexandria_c
Community Admin
•
242 Messages
2 years ago
Hi @Peg728
Our support team can send out that accessory as needed. The Doorbell Wedge Kit can do horizontal angling, up to 15 degrees. The kit includes the horizontal angling bracket, the vertical angling bracket, and the original flat bracket, along with a screw kit for easy assembly. It comes in the same white color as the Video Doorbell Pro.
If you require the kit, just reach out to the team with the contact details here.
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keerthanaa1959
2 Messages
2 years ago
Hi @alexandria_c ,
I have a similar problem and need a horizontal wedge. My doorbell is on the sidewall (basically at 90°) of the door, will this wedge help focus the doorbell on my entry way?
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paulconradxu
2 Messages
1 year ago
ive been on with them. They are clueless. No one in support knows what this is.
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paulconradxu
2 Messages
1 year ago
Customer support rep, you should post your part number here for the horizontal kit so we can train your staff.
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lance843
1K Messages
1 year ago
You can also go on Amazon and find them as well. Angle bracket for the simplisafe video doorbell.
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rustybaker7
2 Messages
5 months ago
I am writing this on 7-20-2024 and have recently purchased a small SimpliSafe system. After reading the above, I'm also worried about SimpliSafe. I have the same problem. The wedge that can angle the camera up and down (horizontal axis) came with the camera. I called support to get a wedge that was mentioned in the installation manual to rotate the camera right or left (vertical axis). The support person said she could get me that but had to check to see what the charge would be. She came back on the line to tell it would not cost anything and would send it out right away. I received the wedge mounting bracket 2 days ago. It is the same one I already had that came with the camera that changes the angle up and down (horizontal axis). As someone commented a few months ago, SimpliSafe should have an accessory catalog with description and part numbers so customers could identify what they need and order by the part number. I do not think the support people understand the horizontal and vertical axis concept.
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