‎Video Doorbell Pro: Left/Right and Right/Left wedges | SimpliSafe Support Home
 
Peg728's profile

Friday, December 16th, 2022 10:25 PM

Video Doorbell Pro: Left/Right and Right/Left wedges

I'm interested in the Video Doorbell Pro but would need a left/right wedge.  One posting stated that SimpliSafe will send one of these wedges as needed.  It doesn't appear to be available for purchase. 

Questions:  What is the wedge's angle?  Is it adjustable?  What colors are available?  Can a picture be posted here?

Thanks.

Community Admin

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242 Messages

1 year ago

Hi @Peg728 

Our support team can send out that accessory as needed. The Doorbell Wedge Kit can do horizontal angling, up to 15 degrees. The kit includes the horizontal angling bracket, the vertical angling bracket, and the original flat bracket, along with a screw kit for easy assembly. It comes in the same white color as the Video Doorbell Pro.

If you require the kit, just reach out to the team with the contact details here

4 Messages

@alexandria_c

@alexandria_c: your support team has no clue what a horizontal widge kit is.  I called and spent a good 20 minutes (maybe more) trying to explain it and what is needed.  In the end, they sent me another vertical wedge, like the one that came with the doorbell.

So, if such a thing really exists - a horizontal wedge kit (to rotate the the doorbell around a veritcal axis so that it points at the person in front of the door) - then how can you order, get it, tell your "support" team so they know exactly what you're talking about and get the correct thing from them???

Community Admin

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2.8K Messages

@sssks​ We do offer a Horizontal Wedge that can adjust the angle of the Video Doorbell 15° to the left or right. I'm sorry to hear that you were sent the incorrect bracket. I forwarded this case to our escalated Support team, they'll be able to send you the Horizontal Wedge as well.

4 Messages

Not trying to belabor this issue, but I wanted to quickly follow-up with my SimpliSafe experience and a horizontal wedge.  So, I guess I 'complained' enough (which I really didn't - just the one call to support and the posting here), but I received a call from the "special" support team regarding this issue.  The individual - D**** - apologized for the confusion, assured me that a horizontal wedge did truly exist, and that he would send one to me right away.

That was about 2 weeks ago - and nothing!  No horizontal wedge, no follow-up (email or otherwise), nothing.

Anyway, IMHO, SimpliSafe is not so good (and I regret going with them), and this incident is just another example.  So, in the end, look for horizontal wedges for SimpliSafe doorbells elsewhere.

2 Messages

1 year ago

Hi @alexandria_c ,

I have a similar problem and need a horizontal wedge. My doorbell is on the sidewall (basically at 90°) of the door, will this wedge help focus the doorbell on my entry way?

2 Messages

6 months ago

ive been on with them.  They are clueless.  No one in support knows what this is. 

2 Messages

6 months ago

Customer support rep, you should post your part number here for the horizontal kit so we can train your staff.

Advocate

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970 Messages

6 months ago

You can also go on Amazon and find them as well. Angle bracket for the simplisafe video doorbell. 

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