10 Messages
Video doorbell pro constant yellow ring after working fine for 3 years. Live Chat 2 hour waste of time.
Hi,
My video doorbell pro is having trouble even though I have soft reset and factory reset it.
I've been having trouble for about a month now. I keep getting intermittent "no video" messages and now it's just showing a yellow ring again and again and not even showing up in simplisafe.
I contacted Live Chat and they had me jumping through hoops for about 2 hours resetting my base station and all kinds of stuff just to arrive back at the same conclusion.
Can I please get some proper help?
Thanks,
Taylor
simplisafe_admin
Community Admin
•
1.8K Messages
@taylorkline Is the yellow light on the Video Doorbell Pro solid, or does it flash at all?
A No Video error message indicates that the camera disconnected from Wi-Fi. In instances like this, we recommend moving your Wi-Fi router a little closer to your Video Doorbell Pro to help strengthen their connection.
We also recommend using our in-app Connection Check took to scan the Video Doorbell Pro's connection to your network. This will provide additional details about the device's connection, and provide additional troubleshooting steps to improve it based on your results.
For more details on how to use the Connection Check tool and improve the Video Doorbell Pro's signal strength, see the What Does No Video Mean article in the Help Center.
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ajmarchione
1 Message
I am having a similar problem. Doorbell cam has worked fine for 5 years and about 3 weeks ago stopped working and said internet connection issues. I added another WiFi extender and tried all the troubleshooting steps listed online with no success. Nothing has changed with my wifi. Any other suggestions?
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Willthepill
1 Message
I'm also having the same issue. After working fine for 4 years all of a sudden it is says it can't connect to the wifi even though the router and the doorbell have been in the same position. There was a recent update. Maybe something got screwed up with the update but y'all need to get this fix or prorate us the monthly fee we're paying if only half our equipment works
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