‎"Unable to Stream Video" with outdoor camera | SimpliSafe Support Home
 
pjanits's profile

Sunday, December 19th, 2021 2:43 PM

"Unable to Stream Video" with outdoor camera

Streaming works with phone app, but with the web app has not worked from day 1. Error is on SS end and they are fixing it it claims.

Is anyone able to stream their outdoor camera on the web app?

Pete

Accepted Solution

29 Messages

2 years ago

Update:

My other computer seems to work fine so:

Christmas Miracle!

I reset Chrome to original settings and it now works!

Thanks for your help

Pete

29 Messages

@pjanitsgoing back and checking things it was  the Disable HTML5 Autoplay (Reloaded) Extension being turned on.

This reply has been converted into a comment

29 Messages

For those of you wondering why I had that turned on, it's job is to prevent annoying videos , ads and such from autoplaying. Yep now I have that back again. But SS now works for outdoor cameras on the Web app.

Hmmmmm.

Accepted Solution

29 Messages

2 years ago

@pjanitsgoing back and checking things it was  the Disable HTML5 Autoplay (Reloaded) Extension being turned on.

This comment was created from this reply

Community Admin

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5.2K Messages

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50 Points

2 years ago

Hi Pete,

What operating system is your computer using (MacOS, Windows?), and what browser are you trying to view on? There might be some sort of video playback or browser security issue that we'd need to dig into.

29 Messages

2 years ago

I just tried the hated Microsoft Edge and it worked. Indoor and Outdoor.

The internal cameras work on Google Chrome but not the outdoor cameras.

What's the difference?

1 Message

1 year ago

The app works great but I am unable to stream via browser. I tried Firefox, Chrome, and Edge.

Community Admin

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2.3K Messages

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10 Points

Hi @jertruax​, 

Are you able to access other features of the webapp and it's just livestreaming that's giving you an issue? This may be a video playback issue that our team would need to look into?

2 Messages

9 months ago

Same error with Firefox browser and it also only affects the Outdoor cameras. The Doorbell and Indoor cameras function normally in Firefox. But they all used to work in Firefox. As with all of SimpliSafe's many bugs and issues it is complete lack of testing before releasing.

Community Admin

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2.3K Messages

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10 Points

@goolinds​ Since you can view a livestream of the Video Doorbell and SimpliCams in Firefox, there might be a connection issue with the Outdoor Camera. In this Help Center article, we list out the different ways to improve a camera's signal strength.

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