1 Message
Outdoor Camera Won't Livestream
It’s almost 2024 and nothing has changed in the last 7 months or so since the original thread. We got our system about 2-3 months ago. We’ve had issues with the outdoor camera since we got it. First time I had to contact support I spent 30 minutes arguing with them that no, the camera pinging every 3 minutes on the dot was not expected behavior when the recordings showed no movement. It is a known issue that has been going on for years according to forums. Now we have no live feed. System and camera are up to date. Internet connection is strong. Camera notifies us when there is movement and is working but the live feed will not connect. I’m currently 10-16 minutes between each response I get from support. Each time they get back to me it’s to say they’re still verifying my account. The account that they sent me a secure verification link for that I completed and got confirmation that it was verified. Support is abysmal.
emily_s
Community Admin
•
3.3K Messages
9 months ago
@Nmar05 I broke your comment off into its own post so we could troubleshoot further here.
Regarding the Outdoor Camera recording every 3 minutes; an issue similar to this was resolved a year ago, but this issue appeared to have resurfaced recently. Our engineering team has identified the root of this problem, and an upcoming firmware update will include the solution. Once that update is ready to roll out, we’ll let everyone know in this thread.
When you go to view a live stream of your cameras, do you see any error message on the screen? Or is it blank? Also, are you able to view a live stream on your web browser or any other mobile devices or tablets?
As a first troubleshooting step, it can help to reset the camera by pressing and holding on the pairing button on the back for 30 seconds. When you release the button, you will be prompted to reinstall it in the mobile app.
(edited)
0
0