SS Camera will not scan QR code

I'm having issues getting my SS camera to scan the QR code in the app. I've tried everything including restarting the app and deleting it, unplugging the camera and plugging it back in, taking a screen shot of the QR code and having the camera scan that enlarged QR code. NOTHING is working. I called customer service and they told me to do the things I already did. She stated that they were having issues with their cameras and to try again in a couple hours. Well tried that too and it's still not working. Please some give me some advice before I just switch to RING or another company. I shouldn't have to pay $30 a month for a camera that doesn't even work.