Security Camera will not remain charged - though plugged in

@Mdhockey4 ​ I would first check to make sure that the outlet the Outdoor Camera's power cable is plugged into is working properly; and that the power cable is securely plugged into the outlet and Outdoor Camera. If there isn't a problem with the outlet and the power cable is plugged in properly, there may be an issue with the power cable. Our Support team will be able to assist you with a replacement.

I'm on chat with support and they're giving me the run around with I instructions that I've already done and don't work. They go dark for 10+ mins at a time. 

@prestonholston​ I'm concerned that for some reason, your camera is using up more energy than it's able to replenish, which is is why it's draining way faster than it should (3-6 months with default settings).

Try resetting the camera by holding the pairing button in the back for 30 seconds, and then reinstalling throught the SimpliSafe app.

If that doesn't work, there might be a hardware issue, in which case the next step is a replacement camera. Our Support team can help with that.

@davey_d​ I'm having the exact same issue where the outdoor charger SimpliSafe sold me doesn't supply enough power to keep my cameras charged nor will they charge the battery in the camera once the battery has gone dead. Had I known this was going to be an issue, I wouldn't have installed the cameras so high nor bought these underpowered charging bricks and cables. I'm not recommending the outdoor cameras to anyone anymore and feel like a fool for those that bought into the system for the outdoor cameras on my recommendation.

Tech support has been useless to troubleshoot why the outdoor chargers can't keep up.  Taking batteries out of cameras to charge should not be the norm or be an acceptable solution when SimpliSafe sells the charger. Here's the first line from the description for the charger, "Keep your camera fully charged at all times"

@cats​ As Davey mentioned, this might be a situation where the camera is using energy at a faster rate that it can recharge, as plugging it into a power cable should keep it charged. 

If resetting your camera by pressing and holding on its pairing button for 30 seconds doesn't help, we would want to replace your camera next. If you reach out to our Support team, they'll be able to help with the replacement.

Same issue, battery draining even though I am using a power cable properly plugged in.  However my suggestion is to unplug the power adapter.  My power adapter actually melted into the port of camera.  Now camera will not work.  This is a fire hazard Simplisafe should address immediately before a house is burned down.  Apparently there are issues with the power cable.  

@dtstefano​ To confirm, you are trying to use the 25ft power cable to keep your Outdoor Cameras charged? I would first check the outlet(s) that the cables are plugged into to ensure that they are working properly. I would also recommend checking to make sure that each power cable is completely plugged in to their respective Outdoor Camera so the plug is flush to the device. 

But if your outlet(s) have power and the power cables are plugged into the cameras all the way, that could indicate a hardware issue with the cameras. In that case, I would recommend reaching out to our Support team as we may need to send a replacement.