11 Messages
Security Camera will not remain charged - though plugged in
I have 3 outdoor security cameras - each plugged in. On one of them the internal battery drains down, even though it is plugged in. Anyone else have this issue? defective battery?
davey_d
Community Admin
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5.7K Messages
2 years ago
Hi @churchill_dadorder ,
From your description of that one problem cam, it doesn't sound like the Power Adapter is actually charging the device. Since you've got two other working Outdoor Cameras, I'm assuming that you've already checked that the cable is plugged in securely at both ends, the power adapter is full inserted in the socket, and the wall socket itself is functioning properly? Have you already tried swapping the battery, cable, and power adapter with the working units? That might help us figure out which component in the chain is the actual problem.
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patact
4 Messages
1 year ago
I have the same EXACT issue. I have two cameras that shut down today as a matter of fact due to 'low battery' despite the fact they are plugged into a 120V receptacle. I have replaced several due to this reason and yet even the new ones have the same issues. Nothing but issues with these outdoor cameras, especially connectivity issues which have thousands of internet posts with everyone describing the same connectivity issues. Simplisafe is acting criminally by continuing to sell these cameras knowing there is an issue. I have yet to have any issues with the indoor cameras........
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Mdhockey4
1 Message
1 year ago
Mine is doing the same thing. Not sure what to do
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prestonholston
1 Message
1 year ago
I have the same issue where the batteries will not charge with the outdoor cable. Generally, the batteries do not hold a charge more than 2-3 days.
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dtstefano
2 Messages
7 months ago
This has happened to all 5 of my cameras. In fact, I am having another problem today with one of them. There is obviously a flaw somewhere, I am honestly frustrated having to keep going up on ladders and routing new cables every time.
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grindit
3 Messages
3 months ago
My Neighbors have $39 Wyze cameras that are amazing they even follow the motion they work fine plugged in been plugged in for over a year I have 4 SS cameras that all go dead and are all plugged in SS cameras are garbage. They need to fix this problem or get new cameras and exchange ours
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grindit
3 Messages
3 months ago
They have even sent me a new camera with new battery same thing either connection problems or are going dead all the time completely Trash junk they should be ashamed of their products for promoting such bad quality equipment and they are a reputable alarm company. What's gonna happen is everyone will go to ring or something like that simply safe will just go bankrupt for not having quality equipment. So said
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